> My concerns still apply in exactly the same way. Cost, time, no call > capture, inability to multi-task (I can watch CSI and answer support > email at the same time - that's hard on the phone) and so on. >
Yeah, that'd be my major concern too. Nothing worse than reaching the key moment when the phone rings! I think it would be interesting to form a 'virtual team' around the general concept of telephone support (whether it be by call return or live). How about we start a section on the wiki to begin a bit of discussion and planning around the matter. I volunteer to be involved in a scoping project for the 'idea' if anyone else is interested. Chris -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.kubuntu.org/UKTeam/
