> I think it would be interesting to form a 'virtual team' around the
> general concept of telephone support (whether it be by call return or
> live). How about we start a section on the wiki to begin a bit of
> discussion and planning around the matter.
>   
Yes I guess what we could really do with is some sort of webpage which 
would allow us to track support issues and to see which  have been 
resolved . If only there was some widely used Voice over IP software 
which enables us to make calls which could be recorded and which could 
be provided on spec [1]


Nik



[1] Actually I have used Skype with two seperate new Ubuntu Users to 
chat them through a topic, but theres Ekiga and other tools as well as 
Skype avialable.






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