We received a response in a day. Bill Hennessy
Berks Solar, LLC
From: Jay
To: RE-wrenches
Sent: Friday, January 11, 2019 3:19 PM
Subject: Re: [RE-wrenches] Schneider Phone Support
Hi all,
In regards to signing up for the special code. Does anyone know how long it
takes to get a
It took me 3 days from the 10th of DEC. to the 13th when I got mine. There
are still some glitches see below.
One must also keep in mind the huge number of really crazy calls from DIY
people who had no training installing systems.
I know it sucks now but rumors of a really good interactive FAQ spec
My response was within an hour I believe.
On Fri, Jan 11, 2019 at 3:26 PM Jay wrote:
> Hi all,
>
> In regards to signing up for the special code. Does anyone know how long
> it takes to get a response?
>
> It’s been 2 days now and so far no return email with the “code”
>
> Jay
> Peltz power.
>
>
Hi all,
In regards to signing up for the special code. Does anyone know how long it
takes to get a response?
It’s been 2 days now and so far no return email with the “code”
Jay
Peltz power.
> On Jan 10, 2019, at 12:03 PM, Michael Welch
> wrote:
>
> Hi gang. I am posting this on behalf of
I got through on the mobile number and got good, quick support. The
land line number gave a fast busy signal on several tries.
Drake
- Original Message -
From: offgridso...@sti.net "RE-wrenches"
To:, "RE-wrenches"
Cc:
Sent:Thu, 10 Jan 2019 12:55:56 -0800 (PST)
Subject:Re: [RE-wrenche
I meant to say the cell number works but I did not have luck with the
landline. I spoke with Jimmy in support. Not sure about the code either
but it was very fast to speak with them, this time...
>
>
> Thanks Michael! This attach is what I received on December 13. Not a
> great job on this by Schn
Thanks Michael! This attach is what I received on December 13. Not a
great job on this by Schneider but the number works. The arrow in the
screenshot is the code.
Dave Angelini Offgrid Solar
"we go where
powerlines don't"
http://members.sti.net/offgridsolar/ [1]
e-mail
offgridso...@sti.net [2]
Hi gang. I am posting this on behalf of Sandra Herrera.
Hello Re-Wenches,
I am sorry to hear the challenges listed here on accessing the Schneider
Electric technical support departments.
The recent changes made were intended to improve the support to our
installer. However, we are still working o
Well, self reported specifications don't mean squat, but long term
reputation for reliability and tech support do. If you can't trust the
company, you really can't buy into any of their specs either.
Ray Walters
Remote Solar
303 505-8760
On 1/10/19 10:56 AM, Dan Fink wrote:
Yes. It's interest
Yes. It's interesting how I often find myself choosing equipment
manufacturers based on their tech support rather than the actual equipment
specs.
Dan Fink
Professor of Solar Energy Technology, Ecotech Institute
IREC Certified Instructor™ for:
~ PV Installation Professional
~ Small Wind Installer
I was also considering Schneider for my next system, but this support
issue is not encouraging. Meanwhile the voltage fluctuation issue with
the Magnum inverters seems to not cause as much trouble as I first
thought. I tested LED, and CFL lights, along with a small motor, and
could not see a
What firmware revision is in the CSW's please? If you download the
firmware there is a revision page that says what was fixed. The fan issue
was 3 revisions back. If the fan circuit is damaged, the default is fans
on. I only use XW's for my clients because they are what should be used
offgrid in
Are you saying we need to jump thru more hoops to use unreliable/questionable
product support? OMG
> On Jan 9, 2019, at 5:42 PM, Howie Michaelson
> wrote:
>
> Hi all,
> Concerned by this thread, I went through the process of registering as an
> installer on line. A short while later I was sent
Hi all,
Concerned by this thread, I went through the process of registering as an
installer on line. A short while later I was sent an email of acceptance
and a phone number. I was implored to not share the number. I did try it
and was successful at reaching tech support on first try. Thanks for th
The older SWs is just a simple thermistor replacement. Kris at Tekris power
probably has them.
> On Jan 9, 2019, at 10:34 AM, Amanda Potter
> wrote:
>
> Hello Wrenches,
> I am having the same issue.
> I have Comboxs out there that have the latest firmware, but they haven’t
> worked for quite a
Wrenches,
I also had need of tech support from Schneider and was nonplussed when my
trusty phone number failed to connect to their service desk. I filled out their
installer form and received a reply email with a number and an un-advertised
extension. The number gets you the same dead end menu
Can't help you with the phone support, but the fan running is probably a
bad temp sensor on the transformer. Talk about runaround, you'll
probably have to call Schneider support to get the replacement sensor.
Ray Walters
Remote Solar
303 505-8760
On 1/9/19 8:34 AM, Amanda Potter wrote:
H
We tried to use their phone support yesterday from an off grid site whose
system was down and were directed to their online support services as well.Not
happy with the results and wasted man hours that ensued as the tech had to
complete online applications while in questionable cell coverage are
Did you ever get a working phone support number?
- Original Message -
From: "glenn.b...@glbcc.com"
To:, "RE-wrenches"
Cc:
Sent:Wed, 09 Jan 2019 10:22:35 -0500
Subject:Re: [RE-wrenches] Schneider Phone Support
We tried to use their phone support yesterday from an off grid site
whose sys
Hello Wrenches,
I am having the same issue.
I have Comboxs out there that have the latest firmware, but they haven’t worked
for quite a while and my customers are not happy...
And, a SW 4024, three years old with the fans running non stop, no matter what
the temperatures are and they will not war
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