I got through on the mobile number and got good, quick support. The land line number gave a fast busy signal on several tries.
Drake ----- Original Message ----- From: offgridso...@sti.net "RE-wrenches" <re-wrenches@lists.re-wrenches.org> To:<offgridso...@sti.net>, "RE-wrenches" <re-wrenches@lists.re-wrenches.org> Cc: Sent:Thu, 10 Jan 2019 12:55:56 -0800 (PST) Subject:Re: [RE-wrenches] Schneider Phone Support I meant to say the cell number works but I did not have luck with the landline. I spoke with Jimmy in support. Not sure about the code either but it was very fast to speak with them, this time... > > > Thanks Michael! This attach is what I received on December 13. Not a > great job on this by Schneider but the number works. The arrow in the > screenshot is the code. > Dave Angelini Offgrid Solar > "we go where > powerlines don't" > http://members.sti.net/offgridsolar/ [1] > e-mail > offgridso...@sti.net [2] > text 209 813 0060 > > On Thu, 10 Jan 2019 12:03:19 > -0800, Michael Welch wrote: Hi gang. I am posting this on behalf of > Sandra > Herrera. > > Hello Re-Wenches, > I am sorry to hear the challenges listed here > on accessing the Schneider Electric technical support departments. > The > recent changes made were intended to improve the support to our installer. > However, we are still working out bugs. > The technical department call > center is available to the solar professional, but it does requires a > simple first step. You must first register your company by filling out > this > form (link below) the registration is only needed once per company. After > completing the registration, you will receive an email response that will > provide you with an unpublished code that will get you through directly to > the technical support call center. > > https://solar.schneider-electric.com/installer-registration/ > The > 866-519-1470 phone number has not changed, and a new number 833-391-8640 > has been added. Once you receive the unpublished access code everyone in > your company can use it. > I hope this classifies the changes. Please feel > free to contact me directly if you have any questions or concerns. > Regards > > Sandra Herrera > sandra.herr...@schneider-electric.com [3] > > -- > > > > > Links: > ------ > [1] http://members.sti.net/offgridsolar/ > [2] > mailto:offgridso...@sti.net > [3] > mailto:sandra.herr...@schneider-electric.com > _______________________________________________ > List sponsored by Redwood Alliance > > List Address: RE-wrenches@lists.re-wrenches.org > > Change listserver email address & settings: > http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org > > List-Archive: > http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html > > List rules & etiquette: > www.re-wrenches.org/etiquette.htm > > Check out or update participant bios: > www.members.re-wrenches.org > > Dave Angelini Offgrid Solar "we go where powerlines don't" http://members.sti.net/offgridsolar/ e-mail offgridso...@sti.net text 209 813 0060 _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules & etiquette: www.re-wrenches.org/etiquette.htm Check out or update participant bios: www.members.re-wrenches.org
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