What firmware revision is in the CSW's please? If you download the firmware there is a revision page that says what was fixed. The fan issue was 3 revisions back. If the fan circuit is damaged, the default is fans on. I only use XW's for my clients because they are what should be used offgrid in my opinion.
Two years is the warranty period for a CSW and 5 or 10 for an XW. I am not defending this phone thing but I will get back with what I find out. I agree totally about the phone business. I can say that most of the folks in Burnaby where Schneider Solar is are often out around this time of year. Many tech companies holiday for at least 2 weeks or more, but I get the frustration. Dave Angelini Offgrid Solar "we go where powerlines don't" http://members.sti.net/offgridsolar/ [1] e-mail offgridso...@sti.net [2] text 209 813 0060 On Wed, 9 Jan 2019 16:54:38 -0500, Tump wrote: The older SWs is just a simple thermistor replacement. Kris at Tekris power probably has them. On Jan 9, 2019, at 10:34 AM, Amanda Potter wrote: Hello Wrenches, I am having the same issue. I have Comboxs out there that have the latest firmware, but they haven't worked for quite a while and my customers are not happy... And, a SW 4024, three years old with the fans running non stop, no matter what the temperatures are and they will not warranty. That is what the last email said from Tech Support. Thoughts? Thanks ahead of time. Amanda Potter NABCEP PV Installation Professional NYSERDA Eligible PV Installer Adirondack Battery ">(315) 212-2114 On Jan 9, 2019, at 9:56 AM, drake.chamber...@redwoodalliance.org [4] wrote: Hello Wrenches, Does Schneider phone support still exist? I filled out an on line form, as a professional, to be able to get phone support. Schneider sent me an email with two numbers to call, and neither of them worked. One did not connect to anything and the other gave me the original message saying to fill out the form for tech support. Using their on-line support has been limited in its usefulness, with a lot of runaround. No one there will answer any questions about phone support availability. The timing of this is interesting, as I was on the verge of using Schneider as my go-to brand for battery based equipment. . One Wrench posting from a while back that stuck in my head was, "before buying equipment, call their tech support to see how good it is." Does anyone know if phone support still exists? Thank you, Drake _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org [5] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org [6] List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html [7] List rules & etiquette: www.re-wrenches.org/etiquette.htm [8] Check out or update participant bios: www.members.re-wrenches.org [9] _______________________________________________ List sponsored by Redwood Alliance List Address: RE-wrenches@lists.re-wrenches.org [10] Change listserver email address & settings: http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org [11] List-Archive: http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html List rules border-left:#1010ff 2px solid; margin-left:5px; width:100%"> WWW.SWNL.NET [12] Solarwinds Northernlights _ _ _ SERVING MID COAST MAINE "> _ 207-832-7574 CL. 610-517-8401 _ _ __BLAIR "TUMP" MAY_ ******** MAINE'S CHARTER ******** _ __ NABCEP "CERTIFIED PV INSTALLER"_ ******** MAINE'S CHARTER ******** _ TRACE XANTREX "CERTIFIED" DEALER / INSTALLER"_ -- Links: ------ [1] http://members.sti.net/offgridsolar/ [2] mailto:offgridso...@sti.net [3] mailto:adirondackbatt...@gmail.com [4] mailto:drake.chamber...@redwoodalliance.org [5] mailto:RE-wrenches@lists.re-wrenches.org [6] http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org [7] http://www.mail-archive.com/re-wrenches@lists.re-wrenches.org/maillist.html [8] http://www.re-wrenches.org/etiquette.htm [9] http://www.members.re-wrenches.org/ [10] mailto:RE-wrenches@lists.re-wrenches.org [11] http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org [12] http://webmail.sti.net/blocked::http://www.swnl.net/%22%20%5Co%20%22blocked::http://www.swnl.net/
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