Hi all, Concerned by this thread, I went through the process of registering as an installer on line. A short while later I was sent an email of acceptance and a phone number. I was implored to not share the number. I did try it and was successful at reaching tech support on first try. Thanks for the warning that the process has changed, it would have been a pain to be on a service call without having gone through this ahead of time. Howie
On Wed, Jan 9, 2019, 9:56 AM <drake.chamber...@redwoodalliance.org wrote: > Hello Wrenches, > > Does Schneider phone support still exist? I filled out an on line form, as > a professional, to be able to get phone support. Schneider sent me an email > with two numbers to call, and neither of them worked. One did not connect > to anything and the other gave me the original message saying to fill out > the form for tech support. > > Using their on-line support has been limited in its usefulness, with a lot > of runaround. No one there will answer any questions about phone support > availability. > > The timing of this is interesting, as I was on the verge of using > Schneider as my go-to brand for battery based equipment. . One Wrench > posting from a while back that stuck in my head was, "before buying > equipment, call their tech support to see how good it is." > > Does anyone know if phone support still exists? > > Thank you, > > Drake > >
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