Friends:
I think it unconscionable that Schneider is hiding behind an automated
façade. I am grateful to receive the “secret” number. This poor tech
support is another reason I will not be specifying Schneider.
Thanks Kevin.
William
Miller Solar
17395 Oak Road, Atascadero, CA 93422
I had a similar experience with SMA on using the Sunny Island system. I
tried several persons in tech support, none seemed to understand the Sunny
Island. But I think I was working with the east coast office.
On Wed, Apr 3, 2019 at 11:16 PM Peter Parrish
wrote:
> When I was a C-46 contractor i
Vince,We were asked not to share that information...Sent from my Verizon LG
Smartphone-- Original message--From: Vince McClellanDate: Fri, Apr 5,
2019 5:28 PMTo: RE-wrenches;Cc: Subject:Re: [RE-wrenches] Schneider tech
support AWOL?Hi Kevin Frustrating isn’t it. Try calling the tech supp
Wrenches – you are all correct about ensuring the surge rating. And now the
battery + BMS must also be checked. A few comments from SMA’s side:
The SBS must have the Automatic Backup Unit (ABU) accessory installed to
function off-grid beyond the Secure Power Supply capability.
This unit include
Sandra Herrera @ SE is out of the office this week. I am sure she will
comment on this thread. For my clients in really remote places, they know
they have to have a second independent power system and 2nd genset. They
may not do it but they know from me telling them over and over
Dave
Angeli
Hi Kevin
Frustrating isn’t it. Try calling the tech support line and then enter the
number 8. You should get a real person.
> On Apr 5, 2019, at 12:34 PM, Kevin Pegg wrote:
>
> Hi Wrenches,
>
> Curious if anyone has had any response from Schneider renewable energy tech
> support of late? I
Dave,
I'd be interested to know what issues you are having with the Discover
batteries, since these are one of the LiFePO batteries we are considering
seriously.
Thanks,
Howie
On Fri, Apr 5, 2019 at 3:44 PM Dave Angelini Offgrid Solar <
offgridso...@sti.net> wrote:
> Definitely agree with Kienan.
Ray; I agree with "life-threatening" though most big city installers would
laugh I'm afraid. Many older off-grid retirees need their oxygen
concentrators, CPAP machines, other medical equipment, satphones and
internet phones for check-ins with family. They are simply trying to live
their lives to t
Definitely agree with Kienan. The LG 48V project with Schneider failed
because LG could not handle the surge of an XW6848. LG Chem indicated to me
that the second half of 2019, they may announce something. I am working on
a project that is running 17 Discover AES and 3 XW+. It has some issues but
Over the many years, this type of info is exactly what has made the
Wrench list so valuable. We get the real installer perspective on
equipment, not just the slick brochure.
Poor tech support is not just a gripe, it is a potentially fatal problem
for off grid clients going without power for we
Hi Wrenches,
How do I get access to the wrenches "bitching" list. My colleagues
experiences with our various suppliers is important information. Thanks
Watt Bradshaw
President
Blue Ridge Energy Company
Renewable designer/installer since 1978
From: RE-wrenches [mailto:re-wrenches-bo
Good luck with that. We've had similar issues; I've called and talked to
their engineers (to get questions answered); they say they'll call back, but
I never hear from anyone. I did get a response from their on-line form; it
took two+ weeks.
(Maybe this should be on the Wrenches 'bitching' list
Peter,
Just a quick word of caution... If you are going to need backup power then just
double check that the surge capabilities of these inverters will work for you.
I know nothing about the Tesla, but I do know that most of the newer battery
inverters like the SMA Sunny Boy Storage, the Solar
Hi Wrenches,
Curious if anyone has had any response from Schneider renewable energy tech
support of late? I have submitted 4 cases over the last 3 weeks, couple
warranty claims, couple tech questions - and have had absolutely zero response.
My clients are starting to get irritated, and it is wa
Gary- I am assuming the array is 600v based on string length. Perhaps a few
more of the 33kW CORE1s might be a better design fit - could they be mounted
off the ground at the combiner locations? Then you utilize 8 of the 12 inputs
of each inverter. This would require a couple more conductors g
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