Hello Friends,
I have configured and tested OTRS 3.3.* with ITSM on windows server 2008. Is
there any documentation for migrating data and settings from windows to a new
installation under CentOS?
Best Regards,
Sujeeva Tissaarachchi--
OTRS has a "move" button that allows quickly moving a ticket into
another queue, but you can't add a message with the move operation.
With the setting Frontend::Agent::Ticket::ViewMove it is possible to
change the "move" button into a "queue" button that opens a window where
you can edit the m
If you remove the Subject, the article is optional and text is not required
anymore.
On 15 Jul 2014, at 10:33, Christoph Zwerschke
wrote:
> OTRS has a "move" button that allows quickly moving a ticket into another
> queue, but you can't add a message with the move operation.
>
> With the set
Am 15.07.2014 11:04, schrieb Nils Leideck:
If you remove the Subject, the article is optional and text is not required
anymore.
You're right, that works. But it's an additional and not obvious step
for the agents if they just want to move the ticket without a message.
It's possible to remov
> Yes, it's possible to preset the field with a default text
How?
On Tue, Jul 15, 2014 at 11:33 AM, Christoph Zwerschke <
zwersc...@urz.uni-heidelberg.de> wrote:
> OTRS has a "move" button that allows quickly moving a ticket into another
> queue, but you can't add a message with the move operat
I am having an issue with the toolbar in the agent interface (the icon with a
star that shows unread items).
- When I receive a ticket update, the icon toolbar at the top of the OTRS
window shows an icon with a star.
- Clicking the icon shows the list of updated tickets (in this case, only one).
Am 15.07.2014 13:59, schrieb Sander Goudswaard:
I am having an issue with the toolbar in the agent interface (the icon with a
star that shows unread items).
- When I receive a ticket update, the icon toolbar at the top of the OTRS
window shows an icon with a star.
- Clicking the icon shows the
Am 15.07.2014 13:27, schrieb Bogdan Iosif:
Yes, it's possible to preset the field with a default text
How?
In SysConfig under Ticket -> Frontend::Agent::Ticket::ViewMove
You can set Ticket::Frontend::AgentTicketMove###Subject
and Ticket::Frontend::AgentTicketMove###Body
-- Christoph
On T
Thanks. I was hoping there's a more general auto-coplete mechanism for
various fields, that I missed.
On Tue, Jul 15, 2014 at 3:33 PM, Christoph Zwerschke <
zwersc...@urz.uni-heidelberg.de> wrote:
> Am 15.07.2014 13:27, schrieb Bogdan Iosif:
>
> Yes, it's possible to preset the field with a def
Am 15.07.2014 18:31, schrieb Kristofer Pettijohn:
OTRS system log is reporting that it "Got no OperationType!"
Did you create a GenericTicketConnector web service and add the
TicketCreate operation for "OTRS as provider" with in the Admin web
interface?
-- Christoph
---
Christoph,
Yes, I did. I imported a YAML file for the GenericTicketConnector (below)
---
Debugger:
DebugThreshold: debug
TestMode: '0'
Description: Ticket Connector Sample
FrameworkVersion: 3.3.6
Provider:
Operation:
SessionCreate:
Description: Creates a Session
MappingInbound:
Type
Am 15.07.2014 20:18, schrieb Kristofer Pettijohn:
> Yes, I did. I imported a YAML file for the GenericTicketConnector
That looks ok. Maybe it's a problem with the hrefs or the namespaces
created by SOAPpy.
I am using suds-jurko instead of SOAPpy because it also works with
Python 3 and is re
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