Thanks. I was hoping there's a more general auto-coplete mechanism for various fields, that I missed.
On Tue, Jul 15, 2014 at 3:33 PM, Christoph Zwerschke < zwersc...@urz.uni-heidelberg.de> wrote: > Am 15.07.2014 13:27, schrieb Bogdan Iosif: > > Yes, it's possible to preset the field with a default text >>> >> >> How? >> > > In SysConfig under Ticket -> Frontend::Agent::Ticket::ViewMove > > You can set Ticket::Frontend::AgentTicketMove###Subject > and Ticket::Frontend::AgentTicketMove###Body > > -- Christoph > > > > On Tue, Jul 15, 2014 at 11:33 AM, Christoph Zwerschke < >> zwersc...@urz.uni-heidelberg.de> wrote: >> >> OTRS has a "move" button that allows quickly moving a ticket into another >>> queue, but you can't add a message with the move operation. >>> >>> With the setting Frontend::Agent::Ticket::ViewMove it is possible to >>> change the "move" button into a "queue" button that opens a window where >>> you can edit the move message and other attributes. The problem is that >>> in >>> this case adding the message is mandatory then. Yes, it's possible to >>> preset the field with a default text, but this adds only unnecessary >>> noise >>> to the ticket, as it's always displayed with a star as a new unread >>> message, even when it's only the default text. >>> >>> In real life, there are some situations where I want to quickly move a >>> message without adding a message, e.g. when moving it into the junk queue >>> or when the reason for the move is clear, and other situations where I >>> want >>> to be more specific and add a message with the reason for the move. Is it >>> possible to have both kinds of buttons at the same time? >>> >>> -- Christoph >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> > > -- > Christoph Zwerschke > Abteilung Service, Support und Sicherheit > Tel. (06221) 54-2011 (Mo-Mi), Fax (06221) 54-2022 > christoph.zwersc...@urz.uni-heidelberg.de > > Ruprecht-Karls-Universität Heidelberg > Universitätsrechenzentrum (URZ) > Im Neuenheimer Feld 293, 69120 Heidelberg > http://www.urz.uni-heidelberg.de > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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