Am 15.07.2014 11:04, schrieb Nils Leideck:
If you remove the Subject, the article is optional and text is not required anymore.
You're right, that works. But it's an additional and not obvious step for the agents if they just want to move the ticket without a message.
It's possible to remove the default subject and text in the settings, but that means agents have to always fill in both fields. All of these solutions are not very convenient.
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