OTRS has a "move" button that allows quickly moving a ticket into
another queue, but you can't add a message with the move operation.
With the setting Frontend::Agent::Ticket::ViewMove it is possible to
change the "move" button into a "queue" button that opens a window where
you can edit the move message and other attributes. The problem is that
in this case adding the message is mandatory then. Yes, it's possible to
preset the field with a default text, but this adds only unnecessary
noise to the ticket, as it's always displayed with a star as a new
unread message, even when it's only the default text.
In real life, there are some situations where I want to quickly move a
message without adding a message, e.g. when moving it into the junk
queue or when the reason for the move is clear, and other situations
where I want to be more specific and add a message with the reason for
the move. Is it possible to have both kinds of buttons at the same time?
-- Christoph
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