Thank you!
It was very helpful, my problem is solved :)
- Mensagem original -
De: "Susan Dittmar"
Para: "User questions and discussions about OTRS."
Enviadas: Sexta-feira, 18 de setembro de 2015 6:17:24
Assunto: Re: [otrs] Tickets not appearing in "Tickets i
Hi,
18/09/2015 20:29 - LQ Marshall wrote:
> On Fri, Sep 18, 2015 at 12:20 PM, Robert Recchia wrote:
>> Our old ticket system use to round robin all the tickets to all the
>> available reps. What I mean is if were 100 tickets and 4 people
>> it would automatically assign each user 25 tickets.
and discussions about OTRS.
Subject: Re: [otrs] tickets
I think we might just write a stored procedure to do this I was just wondering
if there was another easier way that I might have missed
Robert Recchia
On Fri, Sep 18, 2015 at 12:53 PM, Gerald Young mailto:cryth...@gmail.com
I think we might just write a stored procedure to do this I was just
wondering if there was another easier way that I might have missed
Robert Recchia
On Fri, Sep 18, 2015 at 12:53 PM, Gerald Young wrote:
> There is no default way to do this. It's not an optimal solution,
> generally, as it doe
There is no default way to do this. It's not an optimal solution,
generally, as it doesn't take into account load balancing (how long the
load of existing tickets can take) or knowledge of request solutions. I
hear there are third party options and other ticket systems that might do
such things, bu
Hi everyone
We have recently switched to OTRS ticket system and so far so good. I do
have one question though. Our old ticket system use to round robin all the
tickets to all the available reps. What I mean is if were 100 tickets and
4 people it would automatically assign each user 25 tickets.
Hi Alexandre,
I'm not sure, but you might mix things here.
14/09/2015 19:43 - Alexandre Lima wrote:
My problem is that I have agents that own some queues, but when a ticket is sent
to one of those queues, they appear in "All tickets" and not in "Tickets in my
queue". As a result, the agents don
Hi,
14/09/2015 19:43 - Alexandre Lima wrote:
> I hope this is the right place to ask for help :)
all OTRS community questions and ideas can be placed here. If you want
commercial support, see your contract for support details.
> My problem is that I have agents that own some queues, but when a t
Hello!
I hope this is the right place to ask for help :)
I've been having this problem for some days, I've searched on google about it
but I couldn't solve it.
My problem is that I have agents that own some queues, but when a ticket is
sent to one of those queues, they appear in "All tickets" and
w
DashboardBackend###0130-TicketOpen
Good luck with that.
Best regards!
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Mihai
Oprea
Sent: 19 iunie 2013 11:43
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Tickets not shown in dashboard for restricted ag
iunie 2013 15:09
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Tickets not shown in dashboard for restricted agents
By default, only rw permissions can effectively use the dashboard. Change in
sysconfig.
On Jun 18, 2013 6:47 AM, "Mihai Oprea"
mailto:mihai.op...@sp
By default, only rw permissions can effectively use the dashboard. Change
in sysconfig.
On Jun 18, 2013 6:47 AM, "Mihai Oprea" wrote:
> Hello again and thank you for your support.
>
> ** **
>
> I have another thing that I cannot figure out.
>
> In my agent/group definition some of the
Hello again and thank you for your support.
I have another thing that I cannot figure out.
In my agent/group definition some of the agents (which I call supervisors) have
all the rights for a certain queue and some other agent (normal ones) that have
only certain rights like: RO, MOVE_INTO, CREA
On 01.03.2013 17:40, Gerald Young wrote:
Vadim,
If you have proof, show it.
Hopefully these examples are enough:
my $Line = 2500;
$Data{Body} .= " $EndForwardedMessage ---";
$Ticket{CreateBy} = $Row[27];
$Ticket{ArchiveFlag}= $Row[26] ? 'y
Vadim,
If you have proof, show it.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
On 27.02.2013 13:07, Michiel Beijen wrote:
Hi Vadim,
On Tue, Feb 26, 2013 at 8:48 PM, Vadim S. Goncharov wrote:
Lately it came to my attention that when a customer replies to a "ticket
closed" email the ticket is not re-opened; the customer receives a "your
ticket has been updated" message im
but it's icky in a system that can do better.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald
Young
Sent: Tuesday, February 26, 2013 6:28 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Tickets not re-opening on customer reply.
wh
Hi Vadim,
On Tue, Feb 26, 2013 at 8:48 PM, Vadim S. Goncharov wrote:
>> Lately it came to my attention that when a customer replies to a "ticket
>> closed" email the ticket is not re-opened; the customer receives a "your
>> ticket has been updated" message immediately followed by a "your ticket
I tested without "-t 0" and through a mail pipe (postfix, in master.cf)
and neither had any effect. I fixed the ACL issue on the tmp directory
by moving/linking it into a tmpfs mount and now it will re-open tickets
as expected.
I'm not sure how an error writing a temporary file would affect ho
-t 0 says don't trust the headers.
That's about it.
On Tue, Feb 26, 2013 at 6:32 PM, Atom Powers wrote:
> I could, and that would probably simply the configuration a bit, but how
> would that solve this issue?
>
>
> On 02/26/2013 03:27 PM, Gerald Young wrote:
>
>> why not just
>> helpdesk: otrs
I could, and that would probably simply the configuration a bit, but how
would that solve this issue?
On 02/26/2013 03:27 PM, Gerald Young wrote:
why not just
helpdesk: otrs
and do a Postmasterfilter?
On Tue, Feb 26, 2013 at 6:21 PM, Atom Powers mailto:apow...@digipen.edu>> wrote:
s/migh
why not just
helpdesk: otrs
and do a Postmasterfilter?
On Tue, Feb 26, 2013 at 6:21 PM, Atom Powers wrote:
> s/might be relevant/is very relevant/
>
> I just tested through the Mail Account interface and it re-opens the
> ticket as expected. So what am I doing wrong with the command below?
>
>
s/might be relevant/is very relevant/
I just tested through the Mail Account interface and it re-opens the
ticket as expected. So what am I doing wrong with the command below?
On 02/26/2013 02:38 PM, Atom Powers wrote:
One more thing that might be relevant.
Tickets are coming in through the l
One more thing that might be relevant.
Tickets are coming in through the local mail system via an alias:
/etc/aliases
--
helpdesk: "|/data/webs/helpdesk/otrs/bin/otrs.PostMaster.pl -q 'Redmond
HelpDesk' -t 0"
On 02/26/2013 02:36 PM, Atom Powers wrote:
I see a lot of "Can't write [to Cache*]:
I see a lot of "Can't write [to Cache*]: Permission denied" Errors.
Could that be preventing the ticket state from updating? That seems
unlikely.
---
Tue Feb 26 13:16:30 2013 notice OTRS-otrs.PostMaster.pl-3 Sent
customer 'Notify Customer on Ticket Close' notification to
'apow.
There should be additional information in the Admin/System Log about the
same time to reflect what happened.
On Tue, Feb 26, 2013 at 4:55 PM, Atom Powers wrote:
> Is this what you are looking for? (This is the ticket I'm testing with.)
>
> 19 customer – email-external Atom Powers
> Re-Open
Is this what you are looking for? (This is the ticket I'm testing with.)
19 customer – email-external Atom Powers
Re-Open Test02/26/2013 13:16
20 system – email-external DigiPen Helpdesk
Your HelpDesk request has been updated. 02/26/2013 13:16
21 sy
can you share a ticket history (in TicketZoom) for a relevant ticket?
On Tue, Feb 26, 2013 at 4:30 PM, Atom Powers wrote:
>
>
> On 02/26/2013 01:14 PM, Gerald Young wrote:
>
>> If "PostmasterFollowupState" is set, it overrides "open", and that's the
>> current value.
>> If the current state TYP
On 02/26/2013 01:14 PM, Gerald Young wrote:
If "PostmasterFollowupState" is set, it overrides "open", and that's the
current value.
If the current state TYPE begins with "close", obey the value in
PostmasterFollowupStateClosed, but only if one is set. (resolved can be
resolved as long as the st
The relevant code from Kernel/System/PostMaster/FollowUp.pm
my $State = $Self->{ConfigObject}->Get('PostmasterFollowUpState') ||
'open';
if (
$Ticket{StateType} =~ /^close/
&& $Self->{ConfigObject}->Get('PostmasterFollowUpStateClosed')
)
{
$State =
$Self->{C
On 26.02.2013 21:09, Atom Powers wrote:
We have been running OTRS for about a month and I think it is the best OSS
ticketing system I've ever used.
Having to dig in OTRS code for half a year, I doubt. You situation (see
below) is nice illustration, there are many such things floating around.
We have been running OTRS for about a month and I think it is the best
OSS ticketing system I've ever used.
Lately it came to my attention that when a customer replies to a "ticket
closed" email the ticket is not re-opened; the customer receives a "your
ticket has been updated" message immed
> > We have an existing CRM system. Currently our support agents are copying
> the ticket ID over to the CRM system every time they receiving an ticket.
> >
> > Anyone have any good idea how I can make the life more easier for my
> support agents?
Most CRM systems have an external API or the abili
Hi Jean,
by hand. We use the CustomerID field in OTRS and fill it with the
customer id number from the CRM system. I'm pretty certain this can be
automated as well by using LDAP, but the simple integration works well.
It does depend on the support agent entering the CustomerID when
creating
Thanks for your replay Arnold.
May I ask how you match the customer number in OTRS with the customer
number in your CRM?
2012/12/13 Arnold Ligtvoet
> Op 13 dec. 2012 om 00:33 heeft Jean BROW het
> volgende geschreven:
>
> > Hi all,
> >
> > My challenge is this -
> >
> > We have an existing CR
Op 13 dec. 2012 om 00:33 heeft Jean BROW het volgende
geschreven:
> Hi all,
>
> My challenge is this -
>
> We have an existing CRM system. Currently our support agents are copying the
> ticket ID over to the CRM system every time they receiving an ticket.
>
> Anyone have any good idea how I
Hi all,
My challenge is this -
We have an existing CRM system. Currently our support agents are copying
the ticket ID over to the CRM system every time they receiving an ticket.
Anyone have any good idea how I can make the life more easier for my
support agents?
Thanks.
Hi Pascal,
On Thu, May 10, 2012 at 12:15 PM, Pascal den Bekker
wrote:
> we are running OTRS 3.1.1 and for some insane reason we are getting empty
> tickets in our system.
I guess you know the insane reason:
http://bugs.otrs.org/show_bug.cgi?id=8476
http://bugs.otrs.org/show_bug.cgi?id=5420
--
Mi
Hello,
we are running OTRS 3.1.1 and for some insane reason we are getting
empty tickets in our system.
When I click on the empty ticket I get the follow error message:
No TicketID is given!
|Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu May 10
12:09:49 2012 Message: No Ti
Hi Philippe,
It would be probably the best to take a look in the OTRS log (which
can be in a file or in syslog, depending on your configuration) and
check and see what is happening around 00:10 AM.
--
Mike
On Mon, Apr 16, 2012 at 16:24, Martignier, Philippe
wrote:
> Hi there,
>
>
>
> I have the
Hi there,
I have the default queue (one that was created by the installation) named
"Raw". This queue is set to "inactive" and no email address is linked to it.
What is strange is that I have now 13 tickets in that queue. All these tickets
have been created at 00:10 am but on different days.
F
Fra: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] På vegne av Bjørn
Gustav Baklid
Sendt: 13. januar 2012 09:16
Til: otrs@otrs.org
Emne: Re: [otrs] Tickets with attachments
Hi.
I am having some issues when tickets contain attachments from customers.
When I click on the attachment in the t
Hi.
I am having some issues when tickets contain attachments from customers.
When I click on the attachment in the ticket the URL seems wrong, and I get an
error message containing: slurp_filename('/opt/otrs/bin/cgi-bin/A1100839.doc')
/ opening: (2) No such file or directory at
/usr/lib/perl5/M
Hello everybody,
I have 2 OTRS versions working, one in Windows the other one in Linux.
I am trying to insert this 3 ticket overview icons (in the right side). Do
you know how to do it?
Thanks in advance
EM
-
OTRS mailing list: o
t: Tuesday, August 09, 2011 11:45 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Tickets wont stay closed
If it opens, it's usually because a followup exists on the ticket.
On Tue, Aug 9, 2011 at 7:46 AM, Muhammad El-Sergani
wrote:
Hello Robert,
I don't k
If it opens, it's usually because a followup exists on the ticket.
On Tue, Aug 9, 2011 at 7:46 AM, Muhammad El-Sergani wrote:
> Hello Robert,
>
> I don't know your conf, but I used to have this problem. I believe it was
> caused by tickets being locked after any action done.
> Can you confirm if
Hello Robert,
I don't know your conf, but I used to have this problem. I believe it was
caused by tickets being locked after any action done.
Can you confirm if this is the case?
Thanks and Best Regards,
Muhammad El-Sergani.
On Tue, Aug 9, 2011 at 4:50 AM, Robert Woodworth wrote:
> Im trying
Im trying to figure out why some tickets stay closed and yet others re open
themselves.
Any troubleshooting ideas ?
I set the ticket to closed-successful and a little while later its reopened
all by itself.
I know I misconfigured something, but I cant find the error.
-
On Thu, Apr 28, 2011 at 2:55 PM, Nils Leideck wrote:
> Dear Marius,
>
> On 28.04.2011, at 13:40, Marius Vaitiekunas wrote:
>
>> On Thu, Apr 28, 2011 at 11:07 AM, Marius Vaitiekunas
>> wrote:
>>> Hello,
>>> I have enabled Ticket::Frontend::CustomerTicketOverviewSortable to
>>> "Yes" in sysconfig,
Dear Marius,
On 28.04.2011, at 13:40, Marius Vaitiekunas wrote:
> On Thu, Apr 28, 2011 at 11:07 AM, Marius Vaitiekunas
> wrote:
>> Hello,
>> I have enabled Ticket::Frontend::CustomerTicketOverviewSortable to
>> "Yes" in sysconfig, but sorting works only by the first element
>> ("Ticket#") of the
On Thu, Apr 28, 2011 at 11:07 AM, Marius Vaitiekunas
wrote:
> Hello,
> I have enabled Ticket::Frontend::CustomerTicketOverviewSortable to
> "Yes" in sysconfig, but sorting works only by the first element
> ("Ticket#") of the table. Any suggestions, how to fix it? I was
> comparing dtl files, but w
Hello,
I have enabled Ticket::Frontend::CustomerTicketOverviewSortable to
"Yes" in sysconfig, but sorting works only by the first element
("Ticket#") of the table. Any suggestions, how to fix it? I was
comparing dtl files, but without luck yet :(
Thank You!
--
mv
-
Marek Hall wrote :
[...]
I've spent some time trying to find any option in configuration which
is responsible for this, but with no luck :( Has anyone an idea where
could it be?
Hi Marek,
have you tried to reproduce this problem in the demo system ? If so
please post the ticket number so that
AH> Marek Hall wrote :
>> I'm not quite sure if this is a matter of configuration or is it the
>> way that OTRS works. Would someone please help me to understand or fix
>> this issue:
>> - when an agent created a ticket on behalf of end user (by an option "
>> phone ticket") ticket is available
Marek Hall wrote :
I'm not quite sure if this is a matter of configuration or is it the
way that OTRS works. Would someone please help me to understand or fix
this issue:
- when an agent created a ticket on behalf of end user (by an option "
phone ticket") ticket is available only for support te
Hola!
I'm not quite sure if this is a matter of configuration or is it the
way that OTRS works. Would someone please help me to understand or fix
this issue:
- when an agent created a ticket on behalf of end user (by an option "
phone ticket") ticket is available only for support teams, but user
thanks for answer.
is it possible - manually in configuration - to hide any other ways
for example on a service request ticket field Recovery Start Time: ?
how others handle this type of requirement ?
norbert
On Aug 6, 2010, at 12:39 AM, Nils Leideck - ITSM wrote:
Hi,
On 04.08.2010, at
Hi,
On 04.08.2010, at 11:47, Norbert Bede wrote:
> i'm little confused, because there are some fields which has own reason to
> use on incidents, but not usable on problems or general question ticket.
> I'm looking for something as record type (separate layout on the same
> object), where each
hi,
i'm little confused, because there are some fields which has own
reason to use on incidents, but not usable on problems or general
question ticket.
I'm looking for something as record type (separate layout on the same
object), where each record type should have own layout. this way
Hi Freundliche,
Can you please give me a test postmaster filter template for accomplishing
this.
Thanks
Siva
On Fri, Jun 25, 2010 at 1:27 PM, Nils Leideck - ITSM <
nils.leid...@leidex.net> wrote:
> Hi,
>
> On 25.06.2010, at 17:31, Siva Prasad wrote:
>
> If a ticket is created primarily in OTR
Hi,
On 25.06.2010, at 17:31, Siva Prasad wrote:
> If a ticket is created primarily in OTRS and if we get an update to the
> ticket..can we create a post master filter where the update received can be
> added as notes to the existing ticket
This is done if there is the ticket number in the su
Hi All,
If a ticket is created primarily in OTRS and if we get an update to the
ticket..can we create a post master filter where the update received can be
added as notes to the existing ticket
Thanks
-
OTRS mailing list: otrs -
Hi all,
I'm into an Issue where My Postmaster account configured in downloading all
the emails and the tickets are not getting created.
What is the cause for this issue.I'm sure that OTRS is fetching the emails
from my account and downloading all my emails into it but tickets are not
getting cre
301
www.novabase.pt<http://www.novabase.pt>
[cid:image001.gif@01CAA8DE.7BCB5650]
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Leonardo Certuche
Sent: Monday, February 08, 2010 4:43 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Tickets Fr
Hello,
With TicketFreeKey you specify a name for the new field. With TicketFreeText
you specify the possible values for the TicketFreeKey (dropdown) but if you
don't check TicketFreeText, then TicketFreeKey will be a textbox, not a
dropdown ;)
Hope it helps
Leonardo Certuche
On Mon, Feb 8, 201
Hi,
I need to add some extra fields to tickets. I tried to use "TicketFreeText"
fields but I need the input control to be a textbox and not a dropdown. It is
possible to do this?
Tanks in advance and I appreciate any help.
João Zorro
Managed Services
...
Hi,
On 15.01.2010, at 09:45, Martignier, Philippe wrote:
> To do so, just use an admin account, then sysconfig and change that param:
> PostmasterFollowUpStateClosed:
>
> To closed
be careful with that option if you need to run statistics.
Every ticket will be set to "closed successfully" or w
To do so, just use an admin account, then sysconfig and change that param:
PostmasterFollowUpStateClosed:
To closed
:)
Philippe
World Intellectual Property Organization Disclaimer:
This electronic message may contain privileged, confidential and
copyright protected information. If you have r
ary 14, 2010 9:11 AM
To: 'User questions and discussions about OTRS.'
Subject: Re: [otrs] Tickets ReOpening
Hi Christopher,
You are 100% right. Changing the Follow up options will change it for ALL
ticket states (open, lock, unlock, and closed). Therefore, not the solution we
are lookin
if I do).
Thanks!
Jose Luis Spahr
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Christopher Ross
Sent: Wednesday, January 13, 2010 4:14 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Tickets ReOpening
If I change the Follow up option to New
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Christopher Ross
Sent: Wednesday, January 13, 2010 7:14 PM
If I change the Follow up option to New Ticket or Reject, won't that change
it for all follow ups, not just when the ticket is closed? I still want
follow ups to be a
ry 13, 2010 1:55 PM
To: 'User questions and discussions about OTRS.'
Subject: Re: [otrs] Tickets ReOpening
On 13.01.2010, at 00:37, Christopher Ross wrote:
Is there any way to disable the reopening of tickets by email
once they are
Hi,
On 13.01.2010, at 19:55, LQ Marshall wrote:
> On 13.01.2010, at 00:37, Christopher Ross wrote:
> Is there any way to disable the reopening of tickets by email once they are
> already closed?
> Log in with admin rights, go to ADMIN:QUEUES, select the queue in question
> and modify the follo
On 13.01.2010, at 00:37, Christopher Ross wrote:
Is there any way to disable the reopening of tickets by email once they are
already closed?
_
Log in with admin rights, go to ADMIN:QUEUES, select the queue in question
and modify the follow-up option as needed.
LQ
---
u...@domain.com. I hope this made sense. Please let me
know if you can help.
From: Nils Leideck - ITSM [mailto:nils.leid...@leidex.net]
Sent: Tuesday, January 12, 2010 6:47 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Tickets ReOpening
Hi,
On 13.01
Hi,
On 13.01.2010, at 00:37, Christopher Ross wrote:
> Is there any way to disable the reopening of tickets by email once they are
> already closed? There are people at the place that I work that forget to
> remove the system address from the CC when closing out a ticket and therefore
> it jus
Is there any way to disable the reopening of tickets by email once they
are already closed? There are people at the place that I work that
forget to remove the system address from the CC when closing out a
ticket and therefore it just reopens the ticket again. I don't want to
remove the autofill CC
Hello,
I did not get a response on this so I though I would try a little different
question. I want to show more tickets per page. Specifically I want to show
more on the Small Queue View. What settings would I change? You can look at
the previous email to see what I have tried.
-chrisl
-
Thanks mayk!
_
From: Mayk Backus [mailto:m...@mayk.org]
To: User questions and discussions about OTRS. [mailto:o...@otrs.org]
Sent: Fri, 11 Dec 2009 15:48:28 +0100
Subject: Re: [otrs] Tickets notes as big list
Hi,
there is an icon on the richt of the ticket, expand view
Hi,
there is an icon on the richt of the ticket, expand view. When you click it,
you get a big list for easy browsing. As an alternative you can eport a
fancy pdf file (print button in otrs)
reagards,
Mayk
On Fri, Dec 11, 2009 at 3:32 PM, Gerrit Tamboer wrote:
> Hello!
>
> Question for ya'
Hello!
Question for ya'll,
I'd like too have my tickets to put all the notes as text as a list under the
ticket.
Now its seperated in clickable links wich can be time consuming if u need to
get posted on a unknown ticket.
I'm looking for like Topdesk does it,
Anyone got an
Hi,
I need an advice on creating a ticket for an incident when whole
company/customer user group is affected.
--
regards,
Mikhail
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otr
Hi All:
Can I see a list of tickets moved, from which queue to which queue have
been moved, and who has moved they?
Thank you.
Regards,
DM
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipe
Dear Marshall,
I have scanned the whole documentation and did not find anything similar to
what you say. Could you please point me to the exact location / link ?
Greetings,
Kusumba S
There is an switch
which allows a customer/agent connection. There may be something
similar for your purpose
Friends,
Can anyone recommend any other option?
Greetings,
Kusumba S
Hi,
You
have to give at least create permission to user A on group Q1 and then
you could enable watch feature. Subscribing to a ticket (the newly
created one) you can monitor its status there.
HTH
MV
On Tue, Sep 29, 20
Hi,
You have to give at least create permission to user A on group Q1 and then
you could enable watch feature. Subscribing to a ticket (the newly created
one) you can monitor its status there.
HTH
MV
On Tue, Sep 29, 2009 at 7:05 PM, Sridhar Kusumba wrote:
> Dear All,
>
> By now, I have implem
Dear All,
By now, I have implemented OTRS by over 80% in replacement of existing RT
system. This is my third question to the list:
Is there a way where Agent "A" can raise a ticket on "Q1" ("A" could be a
member or not of Group "Q1" managing Queue "Q1)) from within the OTRS agent
interface and
Hi all,
I have been continuously seeing tickets being generated in "Raw" queue from
Cron Daemon. Whenever the cron runs the job, I see that a new ticket is
generated into "Raw" queue. Could anyone let me know as how to disable the
same...
I have pasted below the sample mail:
From: r...@loca
I'm having a problem with version 2.4.1 (although it could be in other versions
since this is my first) where the ticket view is not displaying the full
content of some e-mails. The text is in the article table in the a_body field,
but it's just not displaying in the ticket view (or the response
Stats::UseAgentElementInStats: in Framework -> Frontend::Agent::Stats
In some state is not allowed genereting this so is setted to no as default.
On Thu, Aug 6, 2009 at 5:36 AM, Karlos Jelez wrote:
> Hi list,
>
> Do anyone know how to report tickets per agent in a monthly basis?
>
> Any help wil
Hi list,
Do anyone know how to report tickets per agent in a monthly basis?
Any help will be appreciated.
Thanks
Karlos Jelez
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OTRS mailing list: otrs - Webpage: http://otrs.org/
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T
t box
"My Queues", select the queues again.
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of J
Sent: terça-feira, 23 de junho de 2009 11:14
To: User questions and discussions about OTRS.
Subject: [otrs] Tickets not showing up in "My
.@otrs.org] On Behalf Of J
Sent: terça-feira, 23 de junho de 2009 11:14
To: User questions and discussions about OTRS.
Subject: [otrs] Tickets not showing up in "My Queues" and Notifications to
Email not happening
Using OTRS 2.3.4
I have tickets being created that I cannot seem to get em
Using OTRS 2.3.4
I have tickets being created that I cannot seem to get email
notifications of and the tickets do not show up in My Queues.
I have set the agent to have every box ticked in the Users<>Groups part
of gui.
Queues are assigned to groups as above.
Sending an 'Admin Notification' E
Hi,How the system can send an email to de admin when a ticket is closed?
I need to send a notification.
I'll tried with the generic agent, but i don't get it.
Thanks
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
I'd think that it is possible to modify this but what you are describing is
normal behavior. To change the state the owner must create a phone call or
email response. Notes, etc. doe not change the state.
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OTRS mailing list
We've implemented OTRS 2.3.4 on an Apache 2 system here in our
environment. For the most part, things appear to work fine. It came to
our attention this past week though, that the tickets are not
automatically changing the state from "new" to "open" in response to
adding a note or assigning an owne
Hello
All tickets raised in the customer view all have the owver r...@localhost
Should this not be the customer who has raised the ticket?
--
This email is from Centaur Media plc. 50 Poland Street, LON
Hello, I have a problem where we updated from 2.0.4 to 2.3 and now,
whenever we send an email to a customer, the ticket is by default put
into our "Closed - Successful" state whereas in 2.0.4 an empty email
would be default put the ticket in "Client - Pending" state and keep the
ticket open.
Ho
ice and it seems much faster
than OTRS.
David
> From: [EMAIL PROTECTED]> To: otrs@otrs.org> Date: Tue, 18 Nov 2008 20:17:38
> +0100> Subject: Re: [otrs] Tickets allocation with a queue> > Den 18/11/2008
> kl. 16.29 skrev David Eco:> > > Tickets dispatchin
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