By default, only rw permissions can effectively use the dashboard. Change in sysconfig. On Jun 18, 2013 6:47 AM, "Mihai Oprea" <mihai.op...@sphs.ro> wrote:
> Hello again and thank you for your support.**** > > ** ** > > I have another thing that I cannot figure out.**** > > In my agent/group definition some of the agents (which I call supervisors) > have all the rights for a certain queue and some other agent (normal ones) > that have only certain rights like: RO, MOVE_INTO, CREATE, NOTE, OWNER. ** > ** > > Well the “sueprvisors” can view the opened or new tickets in dashboard, > just as it should, BUT other agents that have the above rights can’t view > anything in dashboard, they can only see their tickets in “tickets>status > view”, even though the tickets are in the same queue and have the owner the > respective “normal” agent.**** > > ** ** > > Can you provide me an idea.**** > > ** ** > > Have a good day! **** > > ** ** > > *----* > > *Mihai Oprea* > *mihai.op...@sphs.ro***** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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