Hello again and thank you for your support. I have another thing that I cannot figure out. In my agent/group definition some of the agents (which I call supervisors) have all the rights for a certain queue and some other agent (normal ones) that have only certain rights like: RO, MOVE_INTO, CREATE, NOTE, OWNER. Well the “sueprvisors” can view the opened or new tickets in dashboard, just as it should, BUT other agents that have the above rights can’t view anything in dashboard, they can only see their tickets in “tickets>status view”, even though the tickets are in the same queue and have the owner the respective “normal” agent.
Can you provide me an idea. Have a good day! ---- Mihai Oprea mihai.op...@sphs.ro<mailto:mihai.op...@sphs.ro>
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