Yeah. Just select the relevant queues in "My Queues" in the agent
preferences. Then click on Tickets -> Queues.
2014-12-04 16:17 GMT+01:00 John Koch :
> Hello,
>
> Is it possible to have a queue which is a combined list, in chronological
> order, of all tickets in all queues. The purpose of this
Hi,
04/12/2014 16:22 - John Koch wrote: Is it possible to have a queue which is a
combined list, in chronological order, of all tickets in all queues. The
purpose of this is to enable an agent working on multiple queues to work
through all tickets in chronological order and be able to easily see
Hello,
Is it possible to have a queue which is a combined list, in chronological
order, of all tickets in all queues. The purpose of this is to enable an
agent working on multiple queues to work through all tickets in
chronological order and be able to easily see tickets which are getting
old, no
;key 7' and
queue view is working now.
Thanks for your time.
regards
Israel.
De: Carlos Rodríguez
Para: User questions and discussions about OTRS.
CC: Israel Garcia
Enviado: Lunes 1 de octubre de 2012 16:32
Asunto: Re: [otrs] Queue view are not showin
of my issue?
Really appreciate your help.
De: Carlos Rodríguez
Para: User questions and discussions about OTRS.
CC: Israel Garcia
Enviado: Lunes 1 de octubre de 2012 16:32
Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
Hi Israel,
olve this before to touch anything and break it ALL trying to fix it.
>
> Thanks much.
>
>
>
> De: Carlos Andrés Gallego Arboleda
>
> Para: Israel Garcia ; User questions and discussions about
> OTRS.
> Enviado: Lunes 1 de octubre de 2012 15:48
>
> Asunto
anything and break it ALL trying to fix
> it.
>
> Thanks much.
>
>
>
> --
> *De:* Carlos Andrés Gallego Arboleda
>
> *Para:* Israel Garcia ; User questions and discussions
> about OTRS.
> *Enviado:* Lunes 1 de o
Gallego Arboleda
Para: Israel Garcia ; User questions and discussions about
OTRS.
Enviado: Lunes 1 de octubre de 2012 15:48
Asunto: Re: [otrs] Queue view are not showing data after upgrade to 3.1
Hi Israel,
You can use the scripts
/opt/otrs/script/otrs.RebuildTicketIndex.pl
2012/10/1
w which I made wrong on the migration. I appreciate your
> help. Thanks much.
>
> regards,
> Israel.
>
>--
> *De:* Carlos Rodríguez
> *Para:* Israel Garcia ; User questions and discussions
> about OTRS.
> *Enviado:* Lunes 1 de octubre de
Hi,
When going into Queue view (Tickets - Queue View) (URL similar to
https://otrs-server/otrs/index.pl?Action=AgentTicketQueue), it is not
possible to see the number of tickets in queues that don't have unlocked
tickets. It only shows queues with unlocked tickets. I have to do a
search to
end::OverviewSmall###ColumnHeader:
Regards
Mike
-Ursprüngliche Nachricht-
Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag
von Norbert Bede
Gesendet: Donnerstag, 11. März 2010 13:08
An: otrs@otrs.org
Betreff: [otrs] queue view subject
hi,
When customer sending an answer
11. März 2010 13:08
An: otrs@otrs.org
Betreff: [otrs] queue view subject
hi,
When customer sending an answer to an open ticket - then in queue view
are not showing ticket subject anymore but last added article subject.
This cause mistake in agent and also in customer interfarce.
please h
hi,
When customer sending an answer to an open ticket - then in queue view
are not showing ticket subject anymore but last added article subject.
This cause mistake in agent and also in customer interfarce.
please help.
nbe222[norbert bede]
-
] Queue view on Dashboard
Hi Gerrit, the additional rows show up if you adjust the table width
for different rows.
Settings need to be changed in this file for your individual scheme.
(in this case this is the fhr path)
/opt/otrs/Kernel/Output/HTML/fhr
It worked!
>
>
>
>
> __
> From: Johannes Grimm [mailto:johannes.gr...@fh-rosenheim.de]
> To: otrs@otrs.org
> Sent: Mon, 14 Dec 2009 10:10:19 +0100
> Subject: Re: [otrs] Queue view on Dashboard
>
> Hi Gerrit, the additional rows show
Thanks Johannes
It worked!
_
From: Johannes Grimm [mailto:johannes.gr...@fh-rosenheim.de]
To: otrs@otrs.org
Sent: Mon, 14 Dec 2009 10:10:19 +0100
Subject: Re: [otrs] Queue view on Dashboard
Hi Gerrit, the additional rows show up if you adjust the table width for
different
Thanks for the help Johannes,
I'll check out these settings.
_
From: Johannes Grimm [mailto:johannes.gr...@fh-rosenheim.de]
To: otrs@otrs.org
Sent: Mon, 14 Dec 2009 10:10:19 +0100
Subject: Re: [otrs] Queue view on Dashboard
Hi Gerrit, the additional rows show up if you a
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Gerrit Tamboer schrieb:
> Hello fellow OTRS'rs,
>
> I have a question.
> By default the dashboard view for tickets have the following views:
> - Reminder Tickets
> - Escalated Tickets
> - New Tickets
> - Open Tickets / Need to be answe
Hello fellow OTRS'rs,
I have a question.
By default the dashboard view for tickets have the following views:
- Reminder Tickets
- Escalated Tickets
- New Tickets
- Open Tickets / Need to be answered
In our situation at our company it would be better is the dashboard had the
And that would be "you are never too old to learn" in typical dutch J
A truth that we daily face in our profession.
gr,
Frans
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Marco Vannini
great hints Frans, I've used some of them right now too ... It's never
27;s say a
> 'Note' action.
>
>
>
> ACL
> ---
> For a certain restriction in workflow, not standard handled by OTRS you may
> want to look into the ACL functionality (e.g. 'Close' not an option in
> tier-2 queues, Move or possible queues to move to limi
boun...@otrs.org] On Behalf Of
> James Burk
> Sent: woensdag 15 april 2009 20:01
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Queue View and Ticket Owner
>
> Hello Marco. I apologize if I have over simplified your question. But
> this is how my organizat
Hello Marco. I apologize if I have over simplified your question. But
this is how my organization creates and work tickets with OTRS.
Our organization has decided that tier 1 (service desk) and tier 2
(advanced support groups) are Agents in OTRS. All of these Agents are
assigned to Groups, and
One of the clients my company has deployed OTRS::ITSM to, wanted to have
control over all tickets, even the locked ones. Since
Ticket::Frontend::AgentTicketOwner###RequiredLock set to NO did NOT do the
trick, we decided to use a cron job to unlock all tickets once in awhile:
*/10 * * * * perl /opt
It looks quite strange. unless it is not configured something strange
seem that SD sets agents too. Are you able to tell us how they do a
ticket ? they sends email or they use the web interface ? are they
otrs agents or customer ?
Are you able to tell us how SD opens tickets
On Tue, Apr 14, 200
Thank you Marco.
In our installation we have a rule that the Service Desk assigns
tickets only at the Group level, not the Agent level. That way "Queue
Monitors" for the Groups can then assign to the Agents and begin the
work in progress. As OTRS by default assigns the ticket creator as the
owne
this is the manner that tickets are managed by otrs. It means that a
ticket is in "work in progress" by the agent that has taken it.
Listed in the browse windows mean that ticket are not owned by anyone
("waiting to be worked") so not still in "wip" state
On Tue, Apr 14, 2009 at 9:17 PM, James Bu
day, 15 April 2009 7:18 a.m.
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue View and Ticket Owner
Thank you Leonardo. You seem to be the only one in the community who
will answer my questions.
It seems, however, the Agent must be the Owner of the ticket for it to
show up
Thank you Leonardo. You seem to be the only one in the community who
will answer my questions.
It seems, however, the Agent must be the Owner of the ticket for it to
show up in the Queue. Does this seem reasonable?
For example I have a group called security test group and an associated
queue, se
Hi there,
Go to index.pl?Action=AdminUserGroup and associate each User(Agent) to
Groups. Then go to index.pl?Action=AdminQueue and associate each queue to a
Group. When an user has access over a group, he will also have access to the
queue associated to that group.
Greetings,
On Tue, Apr 14, 200
Hello all.
I've implemented OTRS ITSM 1.2.3. I've come across a situation I can't
explain. It seems that only the Owner of a Ticket can see that Ticket in the
Queue View. I want all Agents in the Group assigned to a Queue to be able to
view those Tickets whether they are Owner or not. How
firm? Thanks.
David
From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: RE: [otrs] Queue view issueDate:
Thu, 27 Nov 2008 15:10:54 -0500
Hi, I have tired below setting,In Sysconfig->Ticket ->
Core::Ticket->Ticket::ViewableLocks: I added one more condition 'lock', then
all the lo
not. Sad but true it won't
display the locking status and/or owner unless you're zooming in. Could be
worth a feature request though.
Greez
Daniel
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von David Eco
Gesendet: Donnerstag, 27. November 2008 18:13
An: otrs mailing
ckets"
on the top shows nothing. It should be 1 there.
Also, when I list the tickets, it doesn't show the owner of the ticket in the
right frame,unless I zoom it.
Does anyone know how to sovle these issue? Thank you.
From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: RE: [otrs] Queue view iss
lable: 1 - All tickets: 1
Queues: My Queues (1) - Junk (2) - Tier1-support (1) - Tier2-support (1)
David
From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: Thu, 27 Nov 2008 17:37:33
+0100Subject: Re: [otrs] Queue view issue
There’s an ‘All’ button next to the amount of tickets in the queue.
uftrag von David Eco
Gesendet: Donnerstag, 27. November 2008 17:33
An: otrs mailing
Betreff: [otrs] Queue view issue
Hi, I've been a little bit confuse in Queue view. When a ticket is took by one
agent, other agent, even admin/supervisor can't view it in the Queue. How to
allow every one,
Hi, I've been a little bit confuse in Queue view. When a ticket is took by one
agent, other agent, even admin/supervisor can't view it in the Queue. How to
allow every one, at least the supervisorto view all unclosed tickets in the
queue? (Supervisor has full access to every queue already)
A
Hi Lars,
I was able to enable the status view module and it now appears in the
NAV Bar. Thanks for the advise!
Is there a way though to customise it to have diferent status view of
seperate queues and not all combined?
Regards,
Pieter
Pieter de Vries
Project Manager
Network Innovations
Hi Lars,
Thank you for the clarification. I just had a look in Admin>Sysconf
and statusview is enabled but the tick box is greyed out. I also see
no link on the toolbar that says "Statusview". Could this be caused by
the fact that we are running OTRS::ITSM on Microsoft Server 2003 as
oppo
Den 28/07/2008 kl. 06.14 skrev Pieter de Vries:
I will admit that I am new to OTRS and might be missing the point of
locked tickets, if so, please point me in the right direction if I
have it wrong.
It's an easy point to miss. "Locked" means "Somebody is working in
this, don't touch it". Thin
Hi All,
Please direct me to the correct mailling list if this is the wrong one
for my question.
Is it possible to change the Queue Viem to show all tickets in a queue
and not just the ones which is unlocked? the reason I ask this is for
supervisor puposes. We are still in the process of c
gt; On Mon, Jun 2, 2008 at 3:33 PM, Lars Jørgensen <[EMAIL PROTECTED]> wrote:
>
> Hi Adian,
> Enable StatusView. Search for it in Sysconfig.
> --
> Lars
>
> --
> *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of
> *
PM, Lars Jørgensen wrote:
Hi Adian, Enable StatusView. Search for it in Sysconfig.
--Lars
-
From: [EMAIL PROTECTED] [2] [mailto:[EMAIL PROTECTED] [2]]
On Behalf Of adrian guevara
Sent: Monday, June 02, 2008 7:30 AM
To: User questions and di
half Of
> *adrian guevara
> *Sent:* Monday, June 02, 2008 7:30 AM
> *To:* User questions and discussions about OTRS.org
> *Subject:* [otrs] queue view
>
> Hi,
>
> Is there a way to make the queues (and the tickets that fall on them)
> appear persistently on the queue vi
Hi Adian,
Enable StatusView. Search for it in Sysconfig.
--
Lars
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of adrian guevara
Sent: Monday, June 02, 2008 7:30 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] queue view
Hi
Hi,
Is there a way to make the queues (and the tickets that fall on them) appear
persistently on the queue view page? From what I've seen, when a ticket in a
certain queue is locked, it disappears from the queue itself. I'm thinking I
can use this so that an agent can see what other agents are wor
I’ve
had a couple of tickets today that show the text of the owner change notification
when in the queue view. If I zoom to the ticket, it looks fine. Anyone else
experience this? Any idea why or how to correct it? I have several other
tickets that are fine.
Thanks,
Joe
Fusco
Hi,
I new am new to OTRS as wellbut i believe i saw
that capability in the "history" tab under queue view.
_Thanks
Richard
--- "Peake, Jeremy"
<[EMAIL PROTECTED]> wrote:
> I am new to OTRS, coming over from RT. When I look
> at a queue in RT, it
> shows a list of tickets, the last time a
I am new to OTRS, coming over from RT. When I look at a queue in RT, it
shows a list of tickets, the last time a help desk person sent a note to
the ticket originator, and the last time the ticket originator sent a
response back. This is handy to quickly see which tickets the user has
sent a foll
On 10/27/05, Roberto Giana <[EMAIL PROTECTED]> wrote:
> I wrote once some some simple scripts, which showed how many (open)
> tickets are in a queue, how many in which state and so on... Also wrote
> a script for extracting customer name, ticket subject and sending it
> with sms_client for paging
A "non-supported" add in/script repository on OTRS.org would be preferred.
This would keeps the devs from having to worry about issues, but keep one
site for all OTRS info.
I would take a separate site over nothing though.
I know for asterisk PBX, there is a WIKI that anyone can contribute to,
oberto Giana <[EMAIL PROTECTED]>
Sent by: [EMAIL PROTECTED]
10/26/2005 11:05 AM
Please respond to
"User questions and discussions about OTRS.org"
To
"User questions and discussions about OTRS.org"
cc
Subject
Re: [otrs] OTRS Queue View outside of OTRS
Hi
I wrote o
Roberto Giana:
I wrote once some some simple scripts, which showed how many (open)
tickets are in a queue, how many in which state and so on... Also
wrote a script for extracting customer name, ticket subject and
sending it with sms_client for paging ticket owners using a generic
agent.
I
Hi
I wrote once some some simple scripts, which showed how many (open)
tickets are in a queue, how many in which state and so on... Also wrote
a script for extracting customer name, ticket subject and sending it
with sms_client for paging ticket owners using a generic agent.
It should be easy
Op 26 okt 2005, om 16:29 heeft Charles G Lambrecht/HOSPOPS/VET/UTIA
het volgende geschreven:
I'm thinking a sql statement embedded in a page somewhere...
Yeah, you can use MySQL queries... if only there was a good
documentation on the OTRS database...
--
kind regards,
Pim Rupert
Lemonb
I would like to a present a view of a queue without logging in to OTRS.
For example, the current (open ticket) view of the PC Support Work queue
available for browsing on the intranet.
Has anyone done this and how so?
I'm thinking a sql statement embedded in a page somewhere...
Regards,
Charle
[otrs] queue view sorting
Jeff Baughn wrote:
Is there any way to reverse the listing order in the Queue View, so that the
newest tickets are listing first, oldest last? I looked in the Defaults.pm
config file and couldn't find anything.
Thanks.
__
Jeff Baughn wrote:
> Is there any way to reverse the listing order in the Queue View, so that the
> newest tickets are listing first, oldest last? I looked in the Defaults.pm
> config file and couldn't find anything.
>
> Thanks.
> ___
> OTRS mailing list
Is there any way to reverse the listing order in the Queue View, so that the
newest tickets are listing first, oldest last? I looked in the Defaults.pm
config file and couldn't find anything.
Thanks.
___
OTRS mailing list: otrs - Webpage: http://otrs.org
Hi
Guys,
I am trying to
create a new page that I can log into that only shows all the queues fully
expanded and still does the config defined refresh every X
mins.
What I am wanting to
do is put an active element on my windows desktop so I can monitor the number of
request in queues an
Hi was inquiring installed the redeemer program but having trouble like
me the admin would like to see all the tickets in the respective queues
where can I do it from otherwise it's a kool software
Thanks in advance
Ronny
--
On Friday, June 25, 2004 8:19 PM
D. Ryan Spott <[EMAIL PROTECTED]> wrote:
> I am obviously very dense here. I scrounged all around looking to see
> how I could make locked tickets show up in the general queue instead
> of being hidden. What change should I make to make this happen?
Set
$Self-
time.
Thanks!
ryan
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> Robert Kehl
> Sent: Tuesday, June 22, 2004 1:09 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Queue View: Showing locked tickets.
>
On Friday, June 18, 2004 7:57 PM
D. Ryan Spott <[EMAIL PROTECTED]> wrote:
> My supervisor would like to know how we can view "locked" tickets in
> the queue view and zoom view for all agents.
> Is this a setting I somehow missed?
Yes and no.
We designed -or better: pre-configured OTRS so that it
Yes, such a feature is not available, or at least I am just another person who
can not find it.
However you can change the SQL query for ticketview to remove the filtering of
unlocked tickets.
On Friday 18 June 2004 20:57, D. Ryan Spott wrote:
> I am using OTRS v1.2.3 to support many clients.
I am using OTRS v1.2.3 to support many clients.
My supervisor would like to know how we can view "locked" tickets in the
queue view and zoom view for all agents.
Is this a setting I somehow missed?
Thanks!
ryan
___
OTRS mailing list: otrs - Webpage:
Thanks for all the hard work!
-Original Message-
From: Martin Edenhofer [mailto:[EMAIL PROTECTED]
Sent: Monday, March 03, 2003 2:18 AM
To: [EMAIL PROTECTED]
Subject: Re: [otrs] Queue view question
Hi Jake,
On Thu, Feb 27, 2003 at 10:02:02AM -0500, Covert, Jake wrote:
> How can I
Hi Jake,
On Thu, Feb 27, 2003 at 10:02:02AM -0500, Covert, Jake wrote:
> How can I see all of the tickets are in a given queue, even if I don't own
> them all. I have queue "Computer Lab", with 10 tickets. 3 are assigned to
> one tech, 4 to another and the rest to a third technician.
>
> If I c
How can I see all of the tickets are in a given queue, even if I don't own
them all. I have queue "Computer Lab", with 10 tickets. 3 are assigned to
one tech, 4 to another and the rest to a third technician.
If I click on [queue view] I only see the 'New' ones. I'd like to see all
open tickets
69 matches
Mail list logo
