Hi,
When going into Queue view (Tickets - Queue View) (URL similar to
https://otrs-server/otrs/index.pl?Action=AgentTicketQueue), it is not
possible to see the number of tickets in queues that don't have unlocked
tickets. It only shows queues with unlocked tickets. I have to do a
search to see queues with only locked tickets. Is there a way to
configure the system so that it shows "Queue (0)" or something similar
when a queue has no unlocked ticket?
I checked these entries in sysconfig:
Ticket -> Frontend::Agent::ToolBarModule
Ticket -> Frontend::Agent::ModuleRegistration
Ticket -> Frontend::Agent::Ticket::ViewQueue
But couldn't find an answer to my question.
Thanks,
ugo
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