Hi,
Carefully observing our FBL complaints one by one, I see a disturbing
phenomena: users marking swaths of email, sometimes received over a month
ago as spam, accounting for a significant volume of complaints.
I have good reason to believe this does not represent actual spam
reporting, but rath
On 9/24/15 8:04 AM, Gil Bahat wrote:
Hi,
Carefully observing our FBL complaints one by one, I see a disturbing
phenomena: users marking swaths of email, sometimes received over a
month ago as spam, accounting for a significant volume of complaints.
I see a lot of this with AOL's FBL, very litt
On 2015-09-24 11:07, Jay Hennigan wrote:
I see a lot of this with AOL's FBL, very little with others. This may
be due to the wording or layout of their GUI, perhaps the "Spam" and
"Delete" buttons are close together or similar in appearance. These
are typically timely, but occasionally long-del
Responses Inline
On Thu, Sep 24, 2015 at 9:07 PM, Jay Hennigan
wrote:
> On 9/24/15 8:04 AM, Gil Bahat wrote:
>
>> Hi,
>>
>> Carefully observing our FBL complaints one by one, I see a disturbing
>> phenomena: users marking swaths of email, sometimes received over a
>> month ago as spam, accountin
On 9/24/15 11:28 AM, Dave Warren wrote:
I'm not sure what Gil is seeing, but I regularly see users reporting
user-to-user correspondence and other obviously solicited messages. I
get entire discussions about what restaurant, whether to attend a
particular seminar, etc, all coming in at once.
Y
On Thu, Sep 24, 2015 at 11:28:35AM -0700, Dave Warren wrote:
> I'm not sure what Gil is seeing, but I regularly see users reporting
> user-to-user correspondence and other obviously solicited messages. I get
> entire discussions about what restaurant, whether to attend a particular
> seminar, etc,
Ignore any reports where the email was received by the recipient beyond a
certain window.
24 hours is probably too soon.
1 week may very well be the sweet spot, because … if it really *IS* a campaign,
chances are you dealt with it well within the 24 hour window. 1 month is way
too late.
Conden
One of my email addresses gets what look like legit mailing list emails
constantly. I opted into none of them so they all get spam-reported despite
valid unsub processes.
If the "valid" list doesn't use double-opt-in and uses addresses harvested by
other means, this is a hard ask.
Also waiting
Who said anything about *waiting* 24 hours?
My point was, if the report is more than 24 hours old, its Real Time value has
been completely lost and the sample is at best of historical value.
Also, if the traffic is from a mailinglist and there is no working unsub, we
really need some way of not
Re "waiting" - no problems, I misunderstood.
I don't care if your mailing list has valid and working in subscription
processes or not - if I didn't opt-in, it is spam and will be reported as such.
(I'm sure that much spam reported as such is likely the result of laziness on
he part of the recei
“waiting” … it happens, no worries.
Mailinglists … sometimes even the Opt-in process can be abusive. We’ve seen
customers get mailbombed with Subscription confirmations. At some point,
mailing list software vendors need to find a way to address this. Exactly what
that might be, I have no idea.
> At some point, perhaps the mail server infrastructure needs to manage
> sub/unsub events, and enforce them?
The technical side doesn't seem too hard, but the political side would
probably be "interesting".
What fraction of lists/traffic is currently not explicit opt-in? The case I
see is ge
On 15-09-24 04:49 PM, Hal Murray wrote:
How many of the bulk mail senders would cooperate? Would they be willing to
switch all their customers to real opt-in?
Called 'confirmed double opt-in', and I think everyone wishes they would
:) Also very interesting studies on conversion rates for con
On Thu, Sep 24, 2015 at 06:04:11PM +0300, Gil Bahat wrote:
> I have good reason to believe this does not represent actual spam
> reporting [...]
Of course it doesn't. Users are...well they're not at all competent.
Not even remotely close. They routinely mark ordinary mailing list
traffic (such a
> Back when I was running the mailfilters for a major state government
> agency, I regularly saw users reporting as spam things like:
> * Turnpike billing and account balance notices;
> * Time-to-renew notices for all manner of different licences and
> registrations: MDs and DOs, dentists
On Thu, Sep 24, 2015 at 10:40 PM, Michael Wise
wrote:
> Ignore any reports where the email was received by the recipient beyond a
> certain window.
>
>
>
These usually come with at least 1 genuine complaint. we unsubscribe them
anyway, we don't want to risk it. In particular I cannot trust automa
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