> Back when I was running the mailfilters for a major state government > agency, I regularly saw users reporting as spam things like: > * Turnpike billing and account balance notices; > * Time-to-renew notices for all manner of different licences and > registrations: MDs and DOs, dentists, other practitioners, > beauticians, drivers of all classes, liquor licenses, you name it; > * Inquiries and responses from the Tax Commission and other state > agencies. > > Clearly all these were things that the recipient had requested, and > equally clearly they were being marked as spam. I don't know why.
We see this quite regularly as well. I wonder if anyone has done an actual analysis of what people are thinking when they do this. Is it an accident? Is it not understanding what the "Report spam" button means or is for? Impatience and a just "get these emails out of my sight" type mentality? Just general confusion? I would have thought one of the big providers (e.g. Yahoo, Microsoft, Google) would have done user testing at some point on their UIs and have seen this happen, and thus would have some actual data on why people were doing it (or at least, people's own explanations of why they were doing it). Anyone? -- Rob Mueller r...@fastmail.fm _______________________________________________ mailop mailing list mailop@mailop.org http://chilli.nosignal.org/mailman/listinfo/mailop
