One of my email addresses gets what look like legit mailing list emails constantly. I opted into none of them so they all get spam-reported despite valid unsub processes.
If the "valid" list doesn't use double-opt-in and uses addresses harvested by other means, this is a hard ask. Also waiting 24 hours has almost no real-time value - fast reports will let vendors actually block spam as it is still being delivered. Finally, reports may still be valid when "late" as some people don't constantly watch their email. -- Mark. Sent from a mobile device. > On 25/09/2015, at 07:40, Michael Wise <michael.w...@microsoft.com> wrote: > > Ignore any reports where the email was received by the recipient beyond a > certain window. > > 24 hours is probably too soon. > 1 week may very well be the sweet spot, because … if it really *IS* a > campaign, chances are you dealt with it well within the 24 hour window. 1 > month is way too late. > > Condense volume of complaints from the same recipient about the same sender > down to a single cluster…. > > Other guidelines will present themselves I’m sure. > > Oh, and a bunch of False Positive complaints from a given sender to similar > recipients (ie, all to the same or a small number of domains) …? If the > sender domain and the recipient domain are siblings somehow, mark the sender > as abusive and discard. Or send a nasty note… or fire the customer. YMMV. > > Aloha, > Michael. > -- > Michael J Wise | Microsoft | Spam Analysis | "Your Spam Specimen Has Been > Processed." | Got the Junk Mail Reporting Tool ? > > From: mailop [mailto:mailop-boun...@mailop.org] On Behalf Of Gil Bahat > Sent: Thursday, September 24, 2015 8:04 AM > To: mailop@mailop.org > Subject: [mailop] Ex-post-facto spam complaints, a possible UI problem / > other mitigation > > Hi, > > Carefully observing our FBL complaints one by one, I see a disturbing > phenomena: users marking swaths of email, sometimes received over a month ago > as spam, accounting for a significant volume of complaints. > > I have good reason to believe this does not represent actual spam reporting, > but rather an easy to perform what would have been a more complex (UI wise) > task, tandem delete and unsubscribe. > > Users do this to emails which they clearly read and found useful (e.g. the > welcome or email verification emails, emails which they opened, clicked and > even forwarded at times, etc etc). > > I would like to request all providers to (A) consider changing their UI to > account for this option / suggest unsubscription and deletion instead and (B) > mitigate the impact of multiple consecutive reports. I am not able to > quantify how this exactly affects our service but I have good reason to > believe these are counted to full effect as much as any other spam complaint > (e.g. from sources like return path senderscore). > > Feedback (outside the loop, snicker snicker) would be most welcome. > > Regards, > > Gil Bahat, > DevOps/Postmaster, > Magisto Ltd. > _______________________________________________ > mailop mailing list > mailop@mailop.org > http://chilli.nosignal.org/mailman/listinfo/mailop
_______________________________________________ mailop mailing list mailop@mailop.org http://chilli.nosignal.org/mailman/listinfo/mailop
