Re: Read iris 12 pro again.

2009-10-05 Thread Annie Skov Nielsen
Hi again. Ok I have now entered the activation code, and I can now open read iris without problems. But I can not get the update downloaded. Cheers Annie. 2009/10/5, Annie Skov Nielsen : > Hi Anne. > > Now I have got the read iris installed, and I have entered the > registration code. I have re

Re: Read iris 12 pro again.

2009-10-05 Thread Annie Skov Nielsen
Hi Anne. Now I have got the read iris installed, and I have entered the registration code. I have registrated the program online, and I got a key after that in a mail, do I have to enter this code? I have got it to work, and I can access the settings. But I still have problems, when I start up t

Re: Read iris 12 pro again.

2009-10-04 Thread Anne Robertson
Hello Annie, I assume you've installed Readiris since the installer is completely accessible. Initialising and registering Readiris 12 • Open Readiris application; • Unvoiced dialogue box appears asking you to enter your serial number. Just type your serial number and press Return. There is

Re: Read iris 12 pro again.

2009-10-04 Thread Annie Skov Nielsen
Hi Anne. I am hanging on. I am really glad, that you will help me. Have a nice sunday. Best regards Annie. 2009/10/4, Anne Robertson : > > Hello Annie, > > If you can hang on until tomorrow afternoon, I'll make notes on > installing Readiris 12 as I have to do it again myself because I'm > re

Re: Read iris 12 pro again.

2009-10-03 Thread Anne Robertson
Hello Annie, If you can hang on until tomorrow afternoon, I'll make notes on installing Readiris 12 as I have to do it again myself because I'm reinstalling everything on the MacBook I use for demonstrations and teaching. Readiris does in fact have an open window, but we can't access it wi

Re: Read iris 12 pro again.

2009-10-03 Thread Annie Skov Nielsen
Hi Søren and Anne. The only message i get is that read iris has no windows. As I understand it, I should be able to open the progrem, wether it finds a scanner or not, is that not true? I ought to be able to registrate the program. I am a bit confused. I am really disappointed. I will try to get

Re: Read iris 12 pro again.

2009-10-03 Thread Søren Jensen
Hi Anni. Have you checked if there are more than one window opened when you try to open Readiris? You can try to bring up the window chooser by pressing vo f2 twice and see if there are any alerts you have to read before the program opens. Best regards Søren Jensen Mail & MSN: s...@coolfort

Re: Read iris 12 pro again.

2009-10-02 Thread Anne Robertson
Hello again Annie, I didn't download Readiris 12, it came on a CD. I don't know whether this makes any difference. Cheers, Anne On Oct 2, 2009, at 11:42 PM, Annie Skov Nielsen wrote: > > Hi again. > > Now I have reinstalled my mac, but it has not helped. I have > downloaded read iris 12, an

Re: Read iris 12 pro again.

2009-10-02 Thread Anne Robertson
Hello Annie, If VueScan doesn't launch Readiris automatically, and you've set the file type for the scanned image to Tiff, do Command-i on any tiff file and set it to always open with Readiris. This should fix that problem. The other problem with Readiris 12 is that the Detect Orientation

Re: Read iris 12 pro again.

2009-10-02 Thread Annie Skov Nielsen
Hi again. Now I have reinstalled my mac, but it has not helped. I have downloaded read iris 12, and installed it, but I can still not open the program. What can I have done wrong. Can it be something with a cursor, any hint would be wellcome. Best regards Annie. 2009/10/2, Annie Skov Nielsen : >

Re: Read iris 12 pro again.

2009-10-02 Thread Annie Skov Nielsen
Hi again. I have decided to try to reinstall my mac. When I have reinstalled it, I will try to install read iris at first before anything else. But do I have to install vuescan before read iris. Best regards Annie. 2009/10/2, Annie Skov Nielsen : > Hi anne. > > I also have to use vuescan. Becau

Re: Read iris 12 pro again.

2009-10-02 Thread Annie Skov Nielsen
Hi anne. I also have to use vuescan. Because I can not find any driver for my scanner and mac, but it works perfect in vuescan. But what happens to me is that iris read does not open, when I try to open it. I have snowleopard and a macbook pro, with a verry quick processor. I have serial number

Re: Read iris 12 pro again.

2009-10-02 Thread Anne Robertson
Hello Annie, Readiris 12 does work with Snow Leopard. I installed it this morning on a MacBook. However, there may be a problem with your scanner driver. I had to download the latest driver for the scanner, and even then, I needed to use Vuescan to be able to access the scanner driver. So,

Re: Read iris 12 pro again.

2009-10-02 Thread Annie Skov Nielsen
Hi nick. I am using snowleopard, but they say on their webpage, that readiris 12 is compatible with snowleopard. But I think you are right, and the problem is, that they say the program can be used in snowleopard, but it can not be used. Best regards Annie. 2009/10/2, Nicolai Svendsen : > > Hi

Re: Read iris 12 pro again.

2009-10-02 Thread Nicolai Svendsen
Hi Annie Which operating system are you running? I have been in the situation a couple of times where a program hasn't worked on Snow Leopard, but worked fine on Leopard. The response I'd get when using Snow Leopard would be that program refused to open at all. I would assume it would be c

Read iris 12 pro again.

2009-10-02 Thread Annie Skov Nielsen
Hi all. I have now bought read iris 12 pro for mac. But I have problems with it. I have installed it, but I can not run the program. I do not know if it has something to do with voiceover. I have contacted technical support, but I have not got any answer from them yet. Do any of you have any su