On Fri, Sep 6, 2013 at 1:37 PM, Andrew Rist wrote:
>
> On 9/6/2013 4:41 AM, Rob Weir wrote:
>
>
> Another angle is to realize that enabling the user and motivating them in
>> a specific direction is more powerful than trying to steer them away from a
>> specific direction. Maybe the problem is
Le 06/09/2013 22:37, Andrew Rist a écrit :
Perhaps this is a situation of people who are more comfortable with email as a
tool as opposed to a forum. If you are not familiar with forums in general,
our forum can be pretty daunting to navigate - there's a lot of info there.
Do we have a way of
On 9/6/2013 4:41 AM, Rob Weir wrote:
Another angle is to realize that enabling the user and motivating them
in a specific direction is more powerful than trying to steer them
away from a specific direction. Maybe the problem is we are not making
the support forums sound attractive enough? May
Am 09/06/2013 01:41 PM, schrieb Rob Weir:
On Fri, Sep 6, 2013 at 3:39 AM, Marcus (OOo) wrote:
Am 09/06/2013 03:24 AM, schrieb Dave Fisher:
On Sep 5, 2013, at 4:32 PM, Kay Schenk wrote:
On Thu, Sep 5, 2013 at 4:11 PM, sebb wrote:
A related issue is: why so many emails with the (irreleva
On Fri, Sep 6, 2013 at 3:39 AM, Marcus (OOo) wrote:
> Am 09/06/2013 03:24 AM, schrieb Dave Fisher:
>
>>
>> On Sep 5, 2013, at 4:32 PM, Kay Schenk wrote:
>>
>>> On Thu, Sep 5, 2013 at 4:11 PM, sebb wrote:
>>>
A related issue is: why so many emails with the (irrelevant) subject:
"Rep
Am 09/06/2013 03:24 AM, schrieb Dave Fisher:
On Sep 5, 2013, at 4:32 PM, Kay Schenk wrote:
On Thu, Sep 5, 2013 at 4:11 PM, sebb wrote:
A related issue is: why so many emails with the (irrelevant) subject:
"Reporting a problem with the Open Office website"
that's the pre-constructed subj
On Sep 5, 2013, at 4:32 PM, Kay Schenk wrote:
> On Thu, Sep 5, 2013 at 4:11 PM, sebb wrote:
>
>> A related issue is: why so many emails with the (irrelevant) subject:
>>
>> "Reporting a problem with the Open Office website"
>>
>
> that's the pre-constructed subject for the first entry in:
>
On Thu, Sep 5, 2013 at 6:29 AM, sebb wrote:
> On 5 September 2013 12:00, Rob Weir wrote:
> > On Thu, Sep 5, 2013 at 5:24 AM, sebb wrote:
> >> The dev list sees the occasional thread which IMO really belongs on
> >> the user list/forum
> >>
> >> Although it is convenient for the poster to have t
On Thu, Sep 5, 2013 at 4:11 PM, sebb wrote:
> A related issue is: why so many emails with the (irrelevant) subject:
>
> "Reporting a problem with the Open Office website"
>
that's the pre-constructed subject for the first entry in:
"If you have technical problems with one of the Apache OpenOffi
A related issue is: why so many emails with the (irrelevant) subject:
"Reporting a problem with the Open Office website"
I assume there must be a mailto: link somewhere that is producing this.
The surrounding text may need to be tweaked to reduce these.
On 5 September 2013 22:48, Kay Schenk w
Le 05/09/2013 21:13, Andrea Pescetti a écrit :
Considering the people we are dealing with (users who are often unfamiliar with
mailing lists) I think that we should continue to moderate messages and
replying, but add to the reply something like:
Please note that this mailing list is not the ri
Peter Junge wrote:
Unfortunately it's not possible to already
redirecting to the user list during moderating. I would guess at least
80% of user topics here are moderated in. Didn't we discuss mechanisms
to restrict postings to dev@ a couple of months ago?
Considering the people we are dealing
On 5 September 2013 12:00, Rob Weir wrote:
> On Thu, Sep 5, 2013 at 5:24 AM, sebb wrote:
>> The dev list sees the occasional thread which IMO really belongs on
>> the user list/forum
>>
>> Although it is convenient for the poster to have the question answered
>> on the dev list, I wonder if that
On 5 September 2013 12:15, Peter Junge wrote:
> On 9/5/2013 5:24 PM, sebb wrote:
>>
>> The dev list sees the occasional thread which IMO really belongs on
>> the user list/forum
>>
>> Although it is convenient for the poster to have the question answered
>> on the dev list, I wonder if that is the
On 9/5/2013 5:24 PM, sebb wrote:
The dev list sees the occasional thread which IMO really belongs on
the user list/forum
Although it is convenient for the poster to have the question answered
on the dev list, I wonder if that is the best approach overall.
The disadvantages of not referring the
On Thu, Sep 5, 2013 at 5:24 AM, sebb wrote:
> The dev list sees the occasional thread which IMO really belongs on
> the user list/forum
>
> Although it is convenient for the poster to have the question answered
> on the dev list, I wonder if that is the best approach overall.
>
> The disadvantages
The dev list sees the occasional thread which IMO really belongs on
the user list/forum
Although it is convenient for the poster to have the question answered
on the dev list, I wonder if that is the best approach overall.
The disadvantages of not referring the poster to the user list are several
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