On Sep 5, 2013, at 4:32 PM, Kay Schenk wrote: > On Thu, Sep 5, 2013 at 4:11 PM, sebb <seb...@gmail.com> wrote: > >> A related issue is: why so many emails with the (irrelevant) subject: >> >> "Reporting a problem with the Open Office website" >> > > that's the pre-constructed subject for the first entry in: > "If you have technical problems with one of the Apache OpenOffice > websites.." > > this was put in a few weeks ago, so folks using this email section would > get more of an indication about what the subject they're sending about. > > But we are still getting product problem reports this way. I would still > recommend removing the first reference to contacting the developers, > however. > > If folks really do need an immediate e-mail on this Contact Us page, we > could easily put in a mailto: to "us...@openoffice.apache.org" the way > we've done with contact the developers. This would go through moderation, > but at least it would be going to a more appropriate mailing list. Is this > a good idea?
Yes - and we should shorten the long suggested "subject" with something like "[Contact]" Regards, Dave > > > >> >> I assume there must be a mailto: link somewhere that is producing this. >> The surrounding text may need to be tweaked to reduce these. >> >> >> On 5 September 2013 22:48, Kay Schenk <kay.sch...@gmail.com> wrote: >>> On Thu, Sep 5, 2013 at 6:29 AM, sebb <seb...@gmail.com> wrote: >>> >>>> On 5 September 2013 12:00, Rob Weir <robw...@apache.org> wrote: >>>>> On Thu, Sep 5, 2013 at 5:24 AM, sebb <seb...@gmail.com> wrote: >>>>>> The dev list sees the occasional thread which IMO really belongs on >>>>>> the user list/forum >>>>>> >>>>>> Although it is convenient for the poster to have the question >> answered >>>>>> on the dev list, I wonder if that is the best approach overall. >>>>>> >>>>>> The disadvantages of not referring the poster to the user list are >>>> several: >>>>>> >>>>>> - other users don't benefit from the thread >>>>>> - the dev list is cluttered with the off-topic threads >>>>>> - the poster may continue to use the dev list rather than the user >>>>>> list/forum where there are lots more potential responders >>>>>> >>>>>> Just a thought. >>>>>> >>>>> >>>>> This is all true. We also get user questions to the private mailing >>>>> list, and via the press alias address. And we also get product >>>>> support questions to the Bugzilla admin alias and the ezmlm admin >>>>> alias. >>>>> >>>>> But I don't think we actively encourage users to post questions to do >>>>> these things. But it is a puzzle why this happens. >>>>> >>>>> The main contact page for the project, on the footer of every web page >>>> is this: >>>>> >>>>> http://www.openoffice.org/contact_us.html >>>>> >>>>> We've adjusted this over time, to make sure that the support options >>>>> were first and more prominent. But we still get misdirected emails, >>>>> to the dev, private, etc. lists. But with a million downloads a week >>>>> there will always be some small number of users who don't read that >>>>> page carefully, or maybe think they will get a faster response if they >>>>> send to a different list. >>>> >>>> [And they are proved right when their off-topic questions are promptly >>>> answered ...] >>>> >>>> The second heading currently says: >>>> >>>> "If you want to contact the Apache OpenOffice developer team..." >>>> >>>> which may explain some of the misdirected questions. >>>> [Who better to ask than a developer if there is a problem? >>>> Maybe I'll get a faster response?] >>>> >>>> I think that section should have some explanation as to when it is >>>> appropriate to contact the team directly. >>>> Possibly move it further down the page as well. >>>> >>> >>> Maybe the "contact the Apache OpenOffice developer team" needs to be >>> removed from the "Contact Us" page entirely. Honestly, given the >> context, >>> I'm not sure this belongs here. Maybe delete that section and add a >> heading >>> at the end called Mailing Lists and route them to the project mailing >> list >>> page. That might encourage users to make a better choice for contacting. >>> >>> >>> >>> >>>>> -Rob >>>>> >>>>>> --------------------------------------------------------------------- >>>>>> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org >>>>>> For additional commands, e-mail: dev-h...@openoffice.apache.org >>>>>> >>>>> >>>>> --------------------------------------------------------------------- >>>>> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org >>>>> For additional commands, e-mail: dev-h...@openoffice.apache.org >>>>> >>>> >>>> --------------------------------------------------------------------- >>>> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org >>>> For additional commands, e-mail: dev-h...@openoffice.apache.org >>>> >>>> >>> >>> >>> -- >>> >> ------------------------------------------------------------------------------------------------- >>> MzK >>> >>> "Truth is stranger than fiction, but it is because Fiction is obliged >>> to stick to possibilities. Truth isn't." >>> -- "Following the Equator", Mark Twain >> >> --------------------------------------------------------------------- >> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org >> For additional commands, e-mail: dev-h...@openoffice.apache.org >> >> > > > -- > ------------------------------------------------------------------------------------------------- > MzK > > "Truth is stranger than fiction, but it is because Fiction is obliged > to stick to possibilities. Truth isn't." > -- "Following the Equator", Mark Twain --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
