On Thu, Sep 5, 2013 at 5:24 AM, sebb <seb...@gmail.com> wrote: > The dev list sees the occasional thread which IMO really belongs on > the user list/forum > > Although it is convenient for the poster to have the question answered > on the dev list, I wonder if that is the best approach overall. > > The disadvantages of not referring the poster to the user list are several: > > - other users don't benefit from the thread > - the dev list is cluttered with the off-topic threads > - the poster may continue to use the dev list rather than the user > list/forum where there are lots more potential responders > > Just a thought. >
This is all true. We also get user questions to the private mailing list, and via the press alias address. And we also get product support questions to the Bugzilla admin alias and the ezmlm admin alias. But I don't think we actively encourage users to post questions to do these things. But it is a puzzle why this happens. The main contact page for the project, on the footer of every web page is this: http://www.openoffice.org/contact_us.html We've adjusted this over time, to make sure that the support options were first and more prominent. But we still get misdirected emails, to the dev, private, etc. lists. But with a million downloads a week there will always be some small number of users who don't read that page carefully, or maybe think they will get a faster response if they send to a different list. -Rob > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org > --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
