On 5 September 2013 12:00, Rob Weir <robw...@apache.org> wrote: > On Thu, Sep 5, 2013 at 5:24 AM, sebb <seb...@gmail.com> wrote: >> The dev list sees the occasional thread which IMO really belongs on >> the user list/forum >> >> Although it is convenient for the poster to have the question answered >> on the dev list, I wonder if that is the best approach overall. >> >> The disadvantages of not referring the poster to the user list are several: >> >> - other users don't benefit from the thread >> - the dev list is cluttered with the off-topic threads >> - the poster may continue to use the dev list rather than the user >> list/forum where there are lots more potential responders >> >> Just a thought. >> > > This is all true. We also get user questions to the private mailing > list, and via the press alias address. And we also get product > support questions to the Bugzilla admin alias and the ezmlm admin > alias. > > But I don't think we actively encourage users to post questions to do > these things. But it is a puzzle why this happens. > > The main contact page for the project, on the footer of every web page is > this: > > http://www.openoffice.org/contact_us.html > > We've adjusted this over time, to make sure that the support options > were first and more prominent. But we still get misdirected emails, > to the dev, private, etc. lists. But with a million downloads a week > there will always be some small number of users who don't read that > page carefully, or maybe think they will get a faster response if they > send to a different list.
[And they are proved right when their off-topic questions are promptly answered ...] The second heading currently says: "If you want to contact the Apache OpenOffice developer team..." which may explain some of the misdirected questions. [Who better to ask than a developer if there is a problem? Maybe I'll get a faster response?] I think that section should have some explanation as to when it is appropriate to contact the team directly. Possibly move it further down the page as well. > -Rob > >> --------------------------------------------------------------------- >> To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org >> For additional commands, e-mail: dev-h...@openoffice.apache.org >> > > --------------------------------------------------------------------- > To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org > For additional commands, e-mail: dev-h...@openoffice.apache.org > --------------------------------------------------------------------- To unsubscribe, e-mail: dev-unsubscr...@openoffice.apache.org For additional commands, e-mail: dev-h...@openoffice.apache.org
