I did not customize the code of rt at all, but the hint with the eMail address is not too bad, because in my first test setup none of my users had an eMail address, so that was exactly my problem, thanks a lot!!!
So you're right the script I posted is useless. Regards, Fabian Am 06.07.2011 um 11:17 schrieb Christian Loos: Hi Fabian, I don't have a RT 4.0.1 installation by the hand but I checked the code at github and this should work. For the ticket create form it is in share/html/Ticket/Create.html line 119 and for ticket quick create form it is in: share/html/Elements/QuickCreate line 71 Has the current logged in user an email address set? Do you have any customizations that overwrites one of the files above? -Chris Am 06.07.2011 09:55, schrieb Fabian Unfried: Hi Chris, first of all thanks for improving my script. I create my tickets vie the WebUI, but RT doesn't add the logged in user as a requestor in my RT instance. Do I have to configure this somehow, or should this be the default? As I already mentioned some mails before (at least I think so): I'm using RT 4.0.1. Any ideas? Regards, Fabian -- Fabian Unfried Senior Software Engineer Zebra Enterprise Solutions Rossfelder Str. 65/5, 74564 Crailsheim, Germany T+49 7951 96360 F+49 7951 963611 [email protected]<mailto:[email protected]> www.zebra.com/zes<http://www.zebra.com/zes> WhereNet * proveo * Multispectral Solutions Managing Directors Zebra Enterprise Solutions GmbH: Phil Gerskovich, Gilles Pelzer, Michael Smiley Registered Office: Ulm, HRB 721672 VAT Number: DE225496806 ________________________________ - CONFIDENTIAL- This email and any files transmitted with it are confidential, and may also be legally privileged. If you are not the intended recipient, you may not review, use, copy, or distribute this message. If you receive this email in error, please notify the sender immediately by reply email and then delete this email.
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