Ok, now I'm confused, I thought every user that haven't set the privileged flag
is automatically an unprivileged user and a requestor is someone who creates a
ticket and the owner is the user the ticket is assigned to, or isn't this
correct?
If it is like I described it, I'm fine with my setup.
I've created a ticket with an unprivileged user called "someone" after that, I
was able to see the overview of the ticket, but it doesn't appear in the
overview of the opened tickets and if I tried to directly go to that ticket
with its ticket id, a "no permission" message appears in rt besides I give
globally unprivileged users ShowTicket, but then they can see also tickets from
other unprivileged user which I do not want (but they still wont be shown in
the open ticket overview).
Am 01.07.2011 um 16:56 schrieb Kevin Falcone:
On Fri, Jul 01, 2011 at 02:41:22PM +0200, Fabian Unfried wrote:
Hmm, ok that's strange, if I'm logging in as an unprivileged user, I can't
see the tickets I
created with that user, only if I log in as an admin and assign it the that
user. That's why
I'm asking my questions here :s
Is there anything I could have changed in the configuration, or do I have to
set any special
rights to the requestors or unprivileged users that they can see their
created tickets and not
only when they are assigned to them?
Hope that helps,
Make sure Requestors have ShowTicket, and make sure your Unprivileged
user is a requestor.
Don't make the unprivileged user the owner
-kevin
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