On 07/01/2011 04:54 AM, Fabian Unfried wrote: > I think it's some kind of the standard approach, so the requestor stays > always the same, but the owner is changing while the ticket will be > solved. But my problem is as long as the requestor isn't the owner, the > requestors can't see their tickets in their WebUI under open tickets, > but I would like that they can see their tickets also when some of the > admins or staff (privileged user) is assigned to their tickets. Is this > possible?
Of course it's possible. Grant the appropriate rights to the Requestor role either at the queue level or globally. Thomas -------- 2011 Training: http://bestpractical.com/services/training.html
