On 07/01/2011 09:33 AM, Fabian Unfried wrote: > Is there anything wrong with this setup, any idea why my customers / > unprivileged users can't see their own tickets as long as the tickets > aren't assigned to them? They can't even access the tickets when they > aren't assigned to/owner of them, rt won't let them because of missing > rights.
You only gave ShowTicket to Owners (globally). If you want Requestors to be able to see their tickets, you need to grant them ShowTicket too. Thomas -------- 2011 Training: http://bestpractical.com/services/training.html
