Thanks for the quick reply, but that didn't help, still the same the customers (unprivileged users and creator/requestor of the tickets) can't see their tickets only if they are assigned to it :S
Am 01.07.2011 um 15:36 schrieb Thomas Sibley: On 07/01/2011 09:33 AM, Fabian Unfried wrote: Is there anything wrong with this setup, any idea why my customers / unprivileged users can't see their own tickets as long as the tickets aren't assigned to them? They can't even access the tickets when they aren't assigned to/owner of them, rt won't let them because of missing rights. You only gave ShowTicket to Owners (globally). If you want Requestors to be able to see their tickets, you need to grant them ShowTicket too. Thomas -------- 2011 Training: http://bestpractical.com/services/training.html -- Fabian Unfried Senior Software Engineer Zebra Enterprise Solutions Rossfelder Str. 65/5, 74564 Crailsheim, Germany T+49 7951 96360 F+49 7951 963611 [email protected]<mailto:[email protected]> www.zebra.com/zes<http://www.zebra.com/zes> WhereNet * proveo * Multispectral Solutions Managing Directors Zebra Enterprise Solutions GmbH: Phil Gerskovich, Gilles Pelzer, Michael Smiley Registered Office: Ulm, HRB 721672 VAT Number: DE225496806 ________________________________ - CONFIDENTIAL- This email and any files transmitted with it are confidential, and may also be legally privileged. If you are not the intended recipient, you may not review, use, copy, or distribute this message. If you receive this email in error, please notify the sender immediately by reply email and then delete this email.
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