OK ... I am about to ready to "throw in the towel" .... I am not sure how all of this is suppose to work. I aware that RT somehow use dovecot, sendmail and postfix. Nothing has changed on the Exchange side, so I am not sure why I am getting the *"Client does not have permissions to send as this sender (in reply to end of DATA command))" *error.
It has to be something so simple, but I am not sure where to make the change so that it works. I have modified everything (I think) and I am still missing something, since RT still fails to send emails out. Here are some logs. Thanks for all of your help. *From: /var/log/messages **Jun 27 15:51:16 usch-apps-p056 RT: <** [email protected]*<[email protected]> *> #18466/274432 - Scrip 38 On Resolve Notify Others (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300) Jun 27 15:51:16 usch-apps-p056 RT: <** [email protected]*<[email protected]> *> No recipients found. Not sending. (/usr/local/rt/bin/../lib/RT/Interface/Email.pm:352) Jun 27 15:51:16 usch-apps-p056 RT: <** [email protected]*<[email protected]> *> #18466/274432 - Scrip 16 On Resolve Notify Requestors (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300) Jun 27 15:51:16 usch-apps-p056 RT: <** [email protected]*<[email protected]> *> sent To: **[email protected]* <[email protected]>*(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331) Jun 27 15:51:26 usch-apps-p056 RT: <** [email protected]*<[email protected]> *> #18465/274435 - Scrip 38 On Resolve Notify Others (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300) Jun 27 15:51:26 usch-apps-p056 RT: <** [email protected]*<[email protected]> *> No recipients found. Not sending. (/usr/local/rt/bin/../lib/RT/Interface/Email.pm:352) Jun 27 15:51:26 usch-apps-p056 RT: <** [email protected]*<[email protected]> *> #18465/274435 - Scrip 16 On Resolve Notify Requestors (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300) Jun 27 15:51:26 usch-apps-p056 RT: <** [email protected]*<[email protected]> *> sent To: **[email protected]* <[email protected]>*(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331) Jun 27 16:10:02 usch-apps-p056 RT: <** [email protected]*<[email protected]> *> #18467/274441 - Scrip 17 On Create Autoreply To Requestors (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300) Jun 27 16:10:02 usch-apps-p056 RT: <** [email protected]*<[email protected]> *> sent To: **[email protected]* <[email protected]>*(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331) Jun 27 16:10:02 usch-apps-p056 RT: Ticket 18467 created in queue 'RGARequests' by avazquez (/usr/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671) Jun 27 16:15:20 usch-apps-p056 RT: <** [email protected]*<[email protected]> *> #18467/274444 - Scrip 38 On Resolve Notify Others (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300) Jun 27 16:15:20 usch-apps-p056 RT: <** [email protected]*<[email protected]> *> No recipients found. Not sending. (/usr/local/rt/bin/../lib/RT/Interface/Email.pm:352) Jun 27 16:15:20 usch-apps-p056 RT: <** [email protected]*<[email protected]> *> #18467/274444 - Scrip 16 On Resolve Notify Requestors (/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:300) Jun 27 16:15:20 usch-apps-p056 RT: <** [email protected]*<[email protected]> *> sent To: **[email protected]* <[email protected]>*(/usr/local/rt/bin/../lib/RT/Action/SendEmail.pm:331) * *From: /var/log/mail.info* *Jun 27 16:10:02 usch-apps-p056 postfix/qmgr[1913]: EAF00C0518: removed Jun 27 16:15:20 usch-apps-p056 postfix/pickup[1912]: 3681CC0516: uid=33 from=<www-data> Jun 27 16:15:20 usch-apps-p056 postfix/cleanup[2054]: 3681CC0516: message-id=<**[email protected]*<[email protected]> *> Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 3681CC0516: from=<** [email protected]* <[email protected]>*>, size=1179, nrcpt=1 (queue active) Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: warning: database /etc/postfix/generic.db is older than source file /etc/postfix/generic Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: 3681CC0516: to=<** [email protected]* <[email protected]>*>, relay= mail.proiris.com[10.1.128.117]:25, delay=0.07, delays=0.04/0.01/0.01/0, dsn=5.7.1, status=bounced (host mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have permissions to send as this sender (in reply to MAIL FROM command)) Jun 27 16:15:20 usch-apps-p056 postfix/cleanup[2054]: 4A944C0518: message-id=<**[email protected]*<[email protected]> *> Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 4A944C0518: from=<>, size=3278, nrcpt=1 (queue active) Jun 27 16:15:20 usch-apps-p056 postfix/bounce[2057]: 3681CC0516: sender non-delivery notification: 4A944C0518 Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 3681CC0516: removed Jun 27 16:15:20 usch-apps-p056 postfix/smtp[2056]: 4A944C0518: to=<** [email protected]* <[email protected]>*>, relay=mail.proiris.com[10.1.128.117]:25, delay=0.03, delays=0.01/0/0.01/0.01, dsn=5.7.1, status=bounced (host mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have permissions to send as this sender (in reply to end of DATA command)) Jun 27 16:15:20 usch-apps-p056 postfix/qmgr[1913]: 4A944C0518: removed * On Mon, Jun 27, 2011 at 2:23 PM, Alberto Vazquez <[email protected]> wrote: > Dialas, > > I want to say we that we are using sendmail. At least, that is according > to the config attached. > > I will try what you've suggested, and in the mean time, could you please > take a look at configuration and see if there is something else that I can > check. > > Sincerely, > > Alberto > > > On Mon, Jun 27, 2011 at 11:53 AM, Diaulas Castro < > [email protected]> wrote: > >> Hey Alberto, >> Your SMTP server is blocking your message, your server is sending >> email as www-data@domain. >> Wich service are you using to send email? postfix/sendmail? >> >> There is 2 solutions, create some sort of white list on your SMTP server >> or look at postfix/sendmail configuration. >> On sendmail i believe that /etc/mail/access is the correct path where >> you set mail auth options. >> >> Sorry, english isnt my native language. >> >> Att. >> >> Diaulas Castro >> Consultor Linux / Microsoft >> InterSolution Informática >> Tel.: (55 11) 3443-1472 >> www.intersolution.inf.br >> Oracle Certified Partner >> >> >> >> 2011/6/27 Alberto Vazquez <[email protected]> >> >>> Thank you, and this is what I have under mail.log. I am not sure where >>> www-data is coming from or how is been used. >>> >>> >>> *l.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have >>> permissions to send as this sender (in reply to MAIL FROM command)) >>> Jun 26 23:00:02 usch-apps-p056 postfix/cleanup[31240]: 71F38C04FB: >>> message-id=<**[email protected]*<[email protected]> >>> *> >>> Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 71F38C04FB: from=<>, >>> size=3486, nrcpt=1 (queue active) >>> Jun 26 23:00:02 usch-apps-p056 postfix/bounce[31243]: 5E3C0C0460: sender >>> non-delivery notification: 71F38C04FB >>> Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 5E3C0C0460: removed >>> Jun 26 23:00:02 usch-apps-p056 postfix/smtp[31244]: 71F38C04FB: to=<** >>> [email protected]* <[email protected]>*>, >>> relay=mail.proiris.com[10.1.128.117]:25, >>> delay=0.04, delays=0.02/0.01/0.01/0.01, dsn=5.7.1, status=bounced (host >>> mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have >>> permissions to send as this sender (in reply to end of DATA command)) >>> Jun 26 23:00:02 usch-apps-p056 postfix/qmgr[1270]: 71F38C04FB: removed >>> Jun 26 23:45:02 usch-apps-p056 postfix/pickup[31625]: 8EC8BC0460: uid=33 >>> from=<www-data> >>> Jun 26 23:45:02 usch-apps-p056 postfix/cleanup[31626]: 8EC8BC0460: >>> message-id=<**[email protected]*<[email protected]> >>> *> >>> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: 8EC8BC0460: from=<** >>> [email protected]* <[email protected]>*>, size=1467, nrcpt=1 >>> (queue active) >>> Jun 26 23:45:02 usch-apps-p056 postfix/smtp[31628]: 8EC8BC0460: to=<** >>> [email protected]* <[email protected]>*>, relay= >>> mail.proiris.com[10.1.128.117]:25, delay=0.07, delays=0.04/0.01/0.01/0, >>> dsn=5.7.1, status=bounced (host mail.proiris.com[10.1.128.117] said: 550 >>> 5.7.1 Client does not have permissions to send as this sender (in reply to >>> MAIL FROM command)) >>> Jun 26 23:45:02 usch-apps-p056 postfix/cleanup[31626]: A06D4C04FB: >>> message-id=<**[email protected]*<[email protected]> >>> *> >>> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: A06D4C04FB: from=<>, >>> size=3562, nrcpt=1 (queue active) >>> Jun 26 23:45:02 usch-apps-p056 postfix/bounce[31629]: 8EC8BC0460: sender >>> non-delivery notification: A06D4C04FB >>> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: 8EC8BC0460: removed >>> Jun 26 23:45:02 usch-apps-p056 postfix/smtp[31630]: A06D4C04FB: to=<** >>> [email protected]* <[email protected]>*>, >>> relay=mail.proiris.com[10.1.128.117]:25, >>> delay=0.03, delays=0.01/0/0.01/0.01, dsn=5.7.1, status=bounced (host >>> mail.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have >>> permissions to send as this sender (in reply to end of DATA command)) >>> Jun 26 23:45:02 usch-apps-p056 postfix/qmgr[1270]: A06D4C04FB: removed >>> Jun 27 07:40:02 usch-apps-p056 postfix/pickup[2604]: 4370BC0460: uid=33 >>> from=<www-data>* >>> >>> >>> >>> >>> >>> On Mon, Jun 27, 2011 at 10:40 AM, Diaulas Castro < >>> [email protected]> wrote: >>> >>>> Try this command and send output: >>>> date | mail -v -s `date` [email protected] >>>> >>>> And send the last lines from /var/maillog or /var/mail.info >>>> >>>> Att. >>>> >>>> Diaulas Castro >>>> Consultor Linux / Microsoft >>>> InterSolution Informática >>>> Tel.: (55 11) 3443-1472 >>>> www.intersolution.inf.br >>>> Oracle Certified Partner >>>> >>>> >>>> >>>> 2011/6/27 Alberto Vazquez <[email protected]> >>>> >>>>> Thanks for your reply. >>>>> >>>>> *#order_entry: "|/opt/rt3/bin/rt-mailgate --queue "Order Entry" >>>>> --action correspond --url >>>>> **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/> >>>>> *" //This is what it was originally* >>>>> >>>>> *#rga_sc: "|/opt/rt3/bin/rt-mailgate --queue "RGARequests" --action >>>>> correspond --url >>>>> **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/> >>>>> *" //Changed to this before getting your email.* >>>>> *rga_sc: "|/usr/local/rt/bin/rt-mailgate --queue "RGARequests" >>>>> --action correspond --url >>>>> **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/> >>>>> *" //Changed to this, since I could not locate this path* * >>>>> /opt/rt3/bin/rt-mailgate >>>>> * >>>>> Still not sending emails. Any other ideas. >>>>> >>>>> Thanks, >>>>> >>>>> Alberto >>>>> >>>>> >>>>> >>>>> On Mon, Jun 27, 2011 at 4:35 AM, Diaulas Castro < >>>>> [email protected]> wrote: >>>>> >>>>>> Good Morning Alberto, >>>>>> Look at your alias file (/etc/aliases) and execute the command >>>>>> "newaliases". >>>>>> >>>>>> Att. >>>>>> >>>>>> Diaulas Castro >>>>>> Consultor Linux / Microsoft >>>>>> InterSolution Informática >>>>>> Tel.: (55 11) 3443-1472 >>>>>> www.intersolution.inf.br >>>>>> Oracle Certified Partner >>>>>> >>>>>> >>>>>> >>>>>> 2011/6/24 Alberto Vazquez <[email protected]> >>>>>> >>>>>>> Forgot the attachement. >>>>>>> >>>>>>> Thanks, >>>>>>> >>>>>>> Alberto >>>>>>> >>>>>>> On Fri, Jun 24, 2011 at 2:15 PM, Alberto Vazquez < >>>>>>> [email protected]> wrote: >>>>>>> >>>>>>>> Thanks for your reply. Please see below and the attachement. Any >>>>>>>> other ideas? >>>>>>>> >>>>>>>> Thanks again. >>>>>>>> >>>>>>>> Alberto >>>>>>>> >>>>>>>> On Fri, Jun 24, 2011 at 11:15 AM, Diaulas Castro < >>>>>>>> [email protected]> wrote: >>>>>>>> >>>>>>>>> >>>>>>>>> Hello, >>>>>>>>> 1.Look for another RT_SiteConfig.pm >>>>>>>>> inside /etc/request-tracker/RT_SiteConfig.d/ for more config files >>>>>>>>> >>>>>>>> Unable to locate this folder. This is what I found and >>>>>>>> modified to reflect the correct email address. >>>>>>>> >>>>>>>> >>>>>>>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-VLp3xw/etc/RT_SiteConfig.pm >>>>>>>> >>>>>>>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-l9de9R/etc/RT_SiteConfig.pm >>>>>>>> /home/linuxadmin/RT-Authen-ExternalAuth-0.08/etc/RT_SiteConfig.pm >>>>>>>> /home/linuxadmin/rt-3.8.8/etc/RT_SiteConfig.pm >>>>>>>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm.desktop >>>>>>>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm~.desktop >>>>>>>> /use/local/rt/etc/RT_SiteConfig.pm >>>>>>>> /use/local/rt/etc/RT_SiteConfig.pm~ >>>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm >>>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm_bak03232011 >>>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm_bak062311 >>>>>>>> /usr/local/rt/etc/RT_SiteConfig.pm~ >>>>>>>> /usr/local/rt/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.p >>>>>>>> >>>>>>>> >>>>>>>> 2.Look at Queue config inside RT web interface there is one field >>>>>>>> for "Reply Address". >>>>>>>> >>>>>>>>> See attachment. >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>>> Att. >>>>>>>>>> >>>>>>>>> >>>>>>>>> Diaulas Castro >>>>>>>>> Consultor Linux / Microsoft >>>>>>>>> InterSolution Informática >>>>>>>>> Tel.: (55 11) 3443-1472 >>>>>>>>> www.intersolution.inf.br >>>>>>>>> Oracle Certified Partner >>>>>>>>> >>>>>>>>> >>>>>>>>> 2011/6/24 Alberto Vazquez <[email protected]> >>>>>>>>> >>>>>>>>>> Good Morning Guys, >>>>>>>>>> >>>>>>>>>> RT is no longer sending auto replies on-create. Here is what we >>>>>>>>>> have changed on the RT side: >>>>>>>>>> >>>>>>>>>> 1. I have disabled some queues which were are using anymore. >>>>>>>>>> 2. The old queues which are not been used, in Exchange we have >>>>>>>>>> removed the email addresses which were been used in RT. >>>>>>>>>> 3. There is only one active queue left in RT, so far the tickets >>>>>>>>>> gets created but responses (emails) are been sent from RT. >>>>>>>>>> >>>>>>>>>> My suspicion is that I need to updated some kind of config file, >>>>>>>>>> which is using some old information from the queues which are not >>>>>>>>>> been used >>>>>>>>>> any longer. I have updated the following files: *RT_SiteConfig.pm >>>>>>>>>> and fetchmail.* >>>>>>>>>> >>>>>>>>>> What am I missing :( >>>>>>>>>> >>>>>>>>>> Your ideas will be greatly appreciated. >>>>>>>>>> >>>>>>>>>> Sincerely, >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>>> Walk in faith! >>>>>>>>>> Alberto Vazquez-Dzul >>>>>>>>>> Email: [email protected] >>>>>>>>>> Mobile: (805) 444-0835 >>>>>>>>>> GVoice: (805) 768-4798 >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> -------- >>>>>>>>>> 2011 Training: http://bestpractical.com/services/training.html >>>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> Walk in faith! >>>>>>>> Alberto Vazquez-Dzul >>>>>>>> Email: [email protected] >>>>>>>> Mobile: (805) 444-0835 >>>>>>>> GVoice: (805) 768-4798 >>>>>>>> >>>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Walk in faith! >>>>>>> Alberto Vazquez-Dzul >>>>>>> Email: [email protected] >>>>>>> Mobile: (805) 444-0835 >>>>>>> GVoice: (805) 768-4798 >>>>>>> >>>>>>> >>>>>> >>>>> >>>>> >>>>> -- >>>>> Walk in faith! >>>>> Alberto Vazquez-Dzul >>>>> Email: [email protected] >>>>> Mobile: (805) 444-0835 >>>>> GVoice: (805) 768-4798 >>>>> >>>>> >>>> >>> >>> >>> -- >>> Walk in faith! >>> Alberto Vazquez-Dzul >>> Email: [email protected] >>> Mobile: (805) 444-0835 >>> GVoice: (805) 768-4798 >>> >>> >> > > > -- > Walk in faith! > Alberto Vazquez-Dzul > Email: [email protected] > Mobile: (805) 444-0835 > GVoice: (805) 768-4798 > > -- Walk in faith! Alberto Vazquez-Dzul Email: [email protected] Mobile: (805) 444-0835 GVoice: (805) 768-4798
-------- 2011 Training: http://bestpractical.com/services/training.html
