Thanks for your reply. *#order_entry: "|/opt/rt3/bin/rt-mailgate --queue "Order Entry" --action correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/> *" //This is what it was originally*
*#rga_sc: "|/opt/rt3/bin/rt-mailgate --queue "RGARequests" --action correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/> *" //Changed to this before getting your email.* *rga_sc: "|/usr/local/rt/bin/rt-mailgate --queue "RGARequests" --action correspond --url **http://solutioncenter.proiris.com*<http://solutioncenter.proiris.com/> *" //Changed to this, since I could not locate this path* * /opt/rt3/bin/rt-mailgate * Still not sending emails. Any other ideas. Thanks, Alberto On Mon, Jun 27, 2011 at 4:35 AM, Diaulas Castro < [email protected]> wrote: > Good Morning Alberto, > Look at your alias file (/etc/aliases) and execute the command > "newaliases". > > Att. > > Diaulas Castro > Consultor Linux / Microsoft > InterSolution Informática > Tel.: (55 11) 3443-1472 > www.intersolution.inf.br > Oracle Certified Partner > > > > 2011/6/24 Alberto Vazquez <[email protected]> > >> Forgot the attachement. >> >> Thanks, >> >> Alberto >> >> On Fri, Jun 24, 2011 at 2:15 PM, Alberto Vazquez <[email protected]>wrote: >> >>> Thanks for your reply. Please see below and the attachement. Any >>> other ideas? >>> >>> Thanks again. >>> >>> Alberto >>> >>> On Fri, Jun 24, 2011 at 11:15 AM, Diaulas Castro < >>> [email protected]> wrote: >>> >>>> >>>> Hello, >>>> 1.Look for another RT_SiteConfig.pm >>>> inside /etc/request-tracker/RT_SiteConfig.d/ for more config files >>>> >>> Unable to locate this folder. This is what I found and modified to >>> reflect the correct email address. >>> >>> >>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-VLp3xw/etc/RT_SiteConfig.pm >>> >>> /home/linuxadmin/.cpan/build/RT-Authen-ExternalAuth-0.08-l9de9R/etc/RT_SiteConfig.pm >>> /home/linuxadmin/RT-Authen-ExternalAuth-0.08/etc/RT_SiteConfig.pm >>> /home/linuxadmin/rt-3.8.8/etc/RT_SiteConfig.pm >>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm.desktop >>> /root/.kde/share/apps/RecentDocuments/RT_SiteConfig.pm~.desktop >>> /use/local/rt/etc/RT_SiteConfig.pm >>> /use/local/rt/etc/RT_SiteConfig.pm~ >>> /usr/local/rt/etc/RT_SiteConfig.pm >>> /usr/local/rt/etc/RT_SiteConfig.pm_bak03232011 >>> /usr/local/rt/etc/RT_SiteConfig.pm_bak062311 >>> /usr/local/rt/etc/RT_SiteConfig.pm~ >>> /usr/local/rt/local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.p >>> >>> 2.Look at Queue config inside RT web interface there is one field for >>> "Reply Address". >>> >>>> See attachment. >>>> >>>> >>>> >>>>> Att. >>>>> >>>> >>>> Diaulas Castro >>>> Consultor Linux / Microsoft >>>> InterSolution Informática >>>> Tel.: (55 11) 3443-1472 >>>> www.intersolution.inf.br >>>> Oracle Certified Partner >>>> >>>> >>>> 2011/6/24 Alberto Vazquez <[email protected]> >>>> >>>>> Good Morning Guys, >>>>> >>>>> RT is no longer sending auto replies on-create. Here is what we have >>>>> changed on the RT side: >>>>> >>>>> 1. I have disabled some queues which were are using anymore. >>>>> 2. The old queues which are not been used, in Exchange we have removed >>>>> the email addresses which were been used in RT. >>>>> 3. There is only one active queue left in RT, so far the tickets gets >>>>> created but responses (emails) are been sent from RT. >>>>> >>>>> My suspicion is that I need to updated some kind of config file, which >>>>> is using some old information from the queues which are not been used any >>>>> longer. I have updated the following files: *RT_SiteConfig.pm and >>>>> fetchmail.* >>>>> >>>>> What am I missing :( >>>>> >>>>> Your ideas will be greatly appreciated. >>>>> >>>>> Sincerely, >>>>> >>>>> -- >>>>> Walk in faith! >>>>> Alberto Vazquez-Dzul >>>>> Email: [email protected] >>>>> Mobile: (805) 444-0835 >>>>> GVoice: (805) 768-4798 >>>>> >>>>> >>>>> >>>>> -------- >>>>> 2011 Training: http://bestpractical.com/services/training.html >>>>> >>>> >>>> >>> >>> >>> -- >>> Walk in faith! >>> Alberto Vazquez-Dzul >>> Email: [email protected] >>> Mobile: (805) 444-0835 >>> GVoice: (805) 768-4798 >>> >>> >> >> >> -- >> Walk in faith! >> Alberto Vazquez-Dzul >> Email: [email protected] >> Mobile: (805) 444-0835 >> GVoice: (805) 768-4798 >> >> > -- Walk in faith! Alberto Vazquez-Dzul Email: [email protected] Mobile: (805) 444-0835 GVoice: (805) 768-4798
-------- 2011 Training: http://bestpractical.com/services/training.html
