However reactive a review may be, I do think it is an undemocratic/counter-productive practice to methodically go through each product in an E-store and scrub criticize every negative reviewer. (In short, fallacy *ad hominem*).
My *overall* experience with Rivendell is a *very* positive one. Over the years I've enjoyed my baggins bags, nitto racks, Atlantis bike, various parts etc. Additionally the vast majority of my customer service experiences have been helpful and fun. (e.g. Keven is super). However - I did buy a bike at a Rivendell garage sale, and was a bit perplexed when I took it out for my first ride at home and the chain kept jumping around on the rear cassette. Came back to Walnut Creek a few days later, and after trying a few different things we were able to determine it was the wrong speed chain (9-spd chain on an 8-spd wheel). Had to pay to replace the chain - and run the 9-speed shifter in friction mode to work with the 8-spd wheel that was thrown onto the bike at some point. I know garage sales are "as-is," but I believe that it's as reasonable assumption that a drive-train is compatible for a bike that you cannot test-ride at the time. I disagree with their judgement call (charge to replace the chain) - and would rate that customer service experience at about 2/5. *Everything is okay*. I don't need a note from the CEO. And, all in all that maybe shifts my average of Rivendell customer service experiences down to 4.5 / 5 - what would be considered "great" in any other circumstance. If a garage sale was a product on the website, and I had submitted a "2" review, would I be confronted or attacked? Jim Warren (IRL friend) can probably vouch that I am well adjusted dude. In my profession we view feedback not as a problem, but a gift. And we look at feedback not just from our most primed/educated customers, but the outsiders/newbies as well that we hope to serve. *Do you? (rbwob)* On Wednesday, January 30, 2013 5:35:57 PM UTC-8, William wrote: > > Rivendell just started offering a 9-speed IRD cassette in 12-34. Yet > there is already a one-star review from somebody who says his 11-34 offers > a better cog progression. Come on now. You didn't buy the product and you > didn't use the product, but you'll write a one-star review purely because > you don't like it? Even though Riv sells the 11-34 9-speed cassette that > you DO like? Should I write a negative review of a 69cm A Homer Hilsen > because it doesn't fit me? Dubbleyou Tea Eff! Harrumpf! -- You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To unsubscribe from this group and stop receiving emails from it, send an email to rbw-owners-bunch+unsubscr...@googlegroups.com. To post to this group, send email to rbw-owners-bunch@googlegroups.com. Visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
