I think most of this feedback has been fairly positive. I think we all
realize that Riv always tries to do the right thing, but posts like
this should be encouraged from time to time. Maybe "groan" is a word
that holds a lot of negative connotation, but think about it in the
same way that a company conducts feedback sessions or focus groups to
understand the underlying perceptions of its clients.

While some of our comments may seem overly picky, its important to get
a sense of the feeling among users.

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