On Mon, Nov 24, 2008 at 9:35 AM, Mike <[EMAIL PROTECTED]> wrote: > > "...once in a while a frame breaks. Statistically it is inevitable. It > is a drag to have it aired, but so be it..." > > Oh man, the purpose of the original post wasn't to air any perceived > short comings of a Rivendell bicycle. As pointed out, this stuff just > happens. I feel a sense of friendship and community with the people of > this group. The thing is that I was impressed with the fix, the > shifting and most of all the assistance of a stranger and just felt > like sharing the story and images with the community. And as I also > mentioned Rivendell's (Grant's) prompt response to assist with it. I > guess there are people who may see the images and come away thinking > Rivendell's are undependable but what can you do? Perhaps these are > the people who are always focusing on whether the glass is half empty > or half full. I guess, in this case, I'd say there is a glass with > some refreshing beverage in it. Of course there are those who will see > a glass of poison.
I don't own a rivendell bike. I'm currently debating what bike to purchase and an atlantis is on the list that's why I've been lurking here. The story of the break and the response by rivendell encourages me to buy one. Maybe I'm a more realistic consumer than others but I realize that things break. That it is impossible to control and predict every situation that could result in a broken part. With that in mind, it is good to know that the manufacturer or the vendor responds quickly and in a friendly manner when there is a problem. In my opinion, seeing no stories of failures and no responses from the manufacturer is a situation which prompts me to be more cautious, not less. Mike, thanks for posting the information about your break. Grant, thanks for confirming my expectations about Rivendell's customer service. Seth Vidal -sv --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "RBW Owners Bunch" group. To post to this group, send email to rbw-owners-bunch@googlegroups.com To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/rbw-owners-bunch?hl=en -~----------~----~----~----~------~----~------~--~---
