> -----Original Message----- > From: [email protected] [mailto:[email protected]] > On Behalf Of MB Software Solutions,LLC > Sent: Sunday, March 07, 2010 12:23 AM > To: [email protected] > Subject: [NF] How would you handle this customer (not wanting to pay > yoursupport offer but less)? > > I offer to support my app he's had since 2005 (and not paid anything yet > received upgrades for free in past 3 years). There was no extended > support contract. <snipped>
If there's one phrase I've heard before that rings true, and even moreso these days, it's "Everything is negotiable" and the last couple of years it's "Everything is negotiable, especially in THIS economy"... If you want to keep him as a client, being the professional that you are, I'm sure you can work with him to figure it all out... A lot of good suggestions from prior emails that I won't bother to repeat, but there's some benefit to you to make this happen (some $$$, testimonials, whatever). Maybe paint the situation as bite the bullet - do the work - and save it for your summer vacation fund.... The downsides to this seems to be more of the inconvenience factor and perhaps setting a precedent that you aren't fond of.... Either direction doesn't seem to be the end of the world... Good luck! Matthew Jarvis || Business Systems Analyst IT Department McKenzie-Willamette Medical Center 1460 G Street, Springfield, OR 97477 || Ph: 541-744-6092 || Fax: 541-744-6145 -------------------------------------------------------------------------- Disclaimer: This electronic message may contain information that is Proprietary, Confidential, or legally privileged or protected. It is intended only for the use of the individual(s) and entity named in the message. If you are not an intended recipient of this message, please notify the sender immediately and delete the material from your computer. Do not deliver, distribute or copy this message and do not disclose its contents or take any action in reliance on the information it contains. _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/69f310c05dd83c48a84ba3769ce1ecf802ec3...@tntriexevs02.triadhospitals.net ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
