On Mon, Mar 8, 2010 at 12:30 PM, MB Software Solutions, LLC
<[email protected]> wrote:
> Jarvis, Matthew wrote:
>> If there's one phrase I've heard before that rings true, and even moreso
>> these days, it's "Everything is negotiable" and the last couple of years
>> it's "Everything is negotiable, especially in THIS economy"...
>>
>> If you want to keep him as a client, being the professional that you
>> are, I'm sure you can work with him to figure it all out...
>>
>> A lot of good suggestions from prior emails that I won't bother to
>> repeat, but there's some benefit to you to make this happen (some $$$,
>> testimonials, whatever). Maybe paint the situation as bite the bullet -
>> do the work - and save it for your summer vacation fund....
>>
>> The downsides to this seems to be more of the inconvenience factor and
>> perhaps setting a precedent that you aren't fond of....
>>
>> Either direction doesn't seem to be the end of the world...
>
>
> If he didn't have the last 3 years of free support, I wouldn't hesitate.
>     It bugs me that $500 separates us.  I was thinking of telling him
> that I'll get it working on Windows 7 for $500 and that's it....no
> support beyond that.
>
> This product and client are doing nothing for my future, so hence why
> I'm less inclined.
-------------------------------

I would take the 1500 and stipulate that it covers X hrs.  Any volume
more will be at a rate of N$/hr.  On top of that I would have an
opportunity for him to get up to latest release for Y$ after the 1500
is paid.  The 1500 is only for customer support.

I seems that your support contract is set to offset customer support
and not new advancements.

-- 
Stephen Russell

Sr. Production Systems Programmer
CIMSgts

901.246-0159 cell

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