M$ CRM. We that here as well. Pretty good workflow engine and it can message outbound a ton of people.
I would have never thought to use that as the primary engine myself but see how it could fit in and stand atop of the DW & Cube farm that is set up. Oh yeah CRM is expensive to a fault and upgrades are not cheap or timely either. You can skip costly updates for a while, we did that for 3+ years. All code for CRM is either javascript or css. Once you set the pointers for the data it is pretty easy to pull up an output that could be a report or an input screen with rules associated to the screen itself. Currently we are doing our internal Complaints system in CRM gaining the workflow engine over what we had. It is pretty complicated and has 3 teams within our plants working together to help a customer out with a complaint. Plant people take the call and start the process. Engineers do an analysis and then a Root Cause sheet that gets associated to the complaint. When done Sales team identifies if and how much money will be sent from Ring to the customer all depending on the contract we are under at the time. The workflow is great when it finds a complaint forgotten in process and emails all the necessary peeps depending on what plant and what stage it is at. So the initial demand to identify that patients were forgotten and needed some sort of attention for a variety of reasons, CRM sounds like a decent product to handle that demand. CRM is a red headed step child for M$ as well. It fits into Dynamics or can be used independently at other sites. It is run from within Outlook. On Thu, May 29, 2014 at 2:31 PM, Ken Dibble <[email protected]> wrote: > > Not sure that M$ would have ever coded something like this. Gotten a >> Partner to do it? Yeah that sounds right but they wouldn't get into this >> situation or that is what my local friends who all work for M$ would say. >> >> >> Have worked on "State" projects before under Arthur Anderson as well as >> Robert Half. They are never simple, EVER! >> > > Since you asked... :)... I looked it up. It's based on "Microsoft Dynamics > CRM". Here's a link: > > http://www.microsoft.com/government/en-us/state/ > brightside/pages/details.aspx?New-York%E2%80%99s-CHOICES- > will-improve-services,-streamline-workflow,-create- > budget-efficiencies,-and-deliver-individualized-services-to-people-with- > disabilities&blogid=488 > > Believe me, this project is small beans. Conceptually, I could write all > the data storage and query logic myself; I've already done most of it in my > own main system here. What I don't have is any web programming or big-iron > database experience... or time. > > > Ken Dibble > www.stic-cil.org > [excessive quoting removed by server] _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://mail.leafe.com/mailman/listinfo/profox OT-free version of this list: http://mail.leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/cajidmylymaupeoocuih-rbnghgvvhakuacfvyc3lc4vbkyv...@mail.gmail.com ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
