Just a heads up that you might consider making the code relevant to the message, as this is recorded in the Customer Preferences. For instance, TOS01082015 might indicate that they've accepted Terms of Service dated today.
Likewise, it may be useful to include the date *in general* in the AcceptCode to help reduce AcceptCode collisions. On Thu, Jan 8, 2015 at 2:41 AM, Lars Jørgensen <ljo...@gmail.com> wrote: > Great! That would do the trick! > > 2015-01-08 0:09 GMT+01:00 Gerald Young <cryth...@gmail.com>: > >> if you change the accept *code* it *activates* again. >> >> On Wed, Jan 7, 2015 at 3:02 PM, Lars Jørgensen <ljo...@gmail.com> wrote: >> >>> Thank you for your quick reply. I tried to fiddle with the >>> CustomerAccept, but once a customer has accepted, it never seems to appear >>> again. I would like to make it appear whenever I activate it. >>> >>> 2015-01-07 17:08 GMT+01:00 Gerald Young <cryth...@gmail.com>: >>> >>>> Sorry. Missed the inference for this. :( OK, now you know how to tell >>>> people OTRS is down :) >>>> >>>> *A* way to provide a notification is to use the CustomerAccept.dtl file >>>> within Framework->Frontend::Customer (There's an analogous situation for >>>> Agents with a video https://www.youtube.com/watch?v=NoJe_6rvVpY). >>>> >>>> >>>> >>>> >>>> >>>> On Wed, Jan 7, 2015 at 10:58 AM, Gerald Young <cryth...@gmail.com> >>>> wrote: >>>> >>>>> Create a "We're down" web page and set the LoginURL to that page. When >>>>> you're done, go back and clear the checkbox for: >>>>> >>>>> SysConfig: >>>>> Edit Config Settings in Framework -> Frontend::Customer >>>>> CustomerPanelLoginURL >>>>> Edit Config Settings in Framework -> Frontend::Agent >>>>> LoginURL >>>>> >>>>> >>>>> >>>>> On Wed, Jan 7, 2015 at 9:23 AM, Lars Jørgensen <ljo...@gmail.com> >>>>> wrote: >>>>> >>>>>> Hi, >>>>>> >>>>>> We would like to be able to give customers a status message if some >>>>>> major downtime is ocurring. When they login to OTRS it would be nice to >>>>>> let >>>>>> them know that "file server 1 is down, you don't need to create tickets >>>>>> to >>>>>> that effect". Also it would be nice is this message is displayed to users >>>>>> already logged in. >>>>>> >>>>>> I've spent some time trying to get MOTD to display via >>>>>> CustomerLogin.tt but my skills are obviously not up to the task. >>>>>> >>>>>> Is there an easy way to do this? Preferably the contents of the >>>>>> message should not come from a file on the filesystem but somehow be >>>>>> configurable from within OTRS. That last part is clearly in the >>>>>> nice-to-have category, though, and not a necessity. >>>>>> >>>>>> >>>>>> -- >>>>>> Lars >>>>>> >>>>>> --------------------------------------------------------------------- >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> >>>>> >>>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >>> >>> -- >>> Lars >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > Lars > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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