Great! That would do the trick! 2015-01-08 0:09 GMT+01:00 Gerald Young <cryth...@gmail.com>:
> if you change the accept *code* it *activates* again. > > On Wed, Jan 7, 2015 at 3:02 PM, Lars Jørgensen <ljo...@gmail.com> wrote: > >> Thank you for your quick reply. I tried to fiddle with the >> CustomerAccept, but once a customer has accepted, it never seems to appear >> again. I would like to make it appear whenever I activate it. >> >> 2015-01-07 17:08 GMT+01:00 Gerald Young <cryth...@gmail.com>: >> >>> Sorry. Missed the inference for this. :( OK, now you know how to tell >>> people OTRS is down :) >>> >>> *A* way to provide a notification is to use the CustomerAccept.dtl file >>> within Framework->Frontend::Customer (There's an analogous situation for >>> Agents with a video https://www.youtube.com/watch?v=NoJe_6rvVpY). >>> >>> >>> >>> >>> >>> On Wed, Jan 7, 2015 at 10:58 AM, Gerald Young <cryth...@gmail.com> >>> wrote: >>> >>>> Create a "We're down" web page and set the LoginURL to that page. When >>>> you're done, go back and clear the checkbox for: >>>> >>>> SysConfig: >>>> Edit Config Settings in Framework -> Frontend::Customer >>>> CustomerPanelLoginURL >>>> Edit Config Settings in Framework -> Frontend::Agent >>>> LoginURL >>>> >>>> >>>> >>>> On Wed, Jan 7, 2015 at 9:23 AM, Lars Jørgensen <ljo...@gmail.com> >>>> wrote: >>>> >>>>> Hi, >>>>> >>>>> We would like to be able to give customers a status message if some >>>>> major downtime is ocurring. When they login to OTRS it would be nice to >>>>> let >>>>> them know that "file server 1 is down, you don't need to create tickets to >>>>> that effect". Also it would be nice is this message is displayed to users >>>>> already logged in. >>>>> >>>>> I've spent some time trying to get MOTD to display via >>>>> CustomerLogin.tt but my skills are obviously not up to the task. >>>>> >>>>> Is there an easy way to do this? Preferably the contents of the >>>>> message should not come from a file on the filesystem but somehow be >>>>> configurable from within OTRS. That last part is clearly in the >>>>> nice-to-have category, though, and not a necessity. >>>>> >>>>> >>>>> -- >>>>> Lars >>>>> >>>>> --------------------------------------------------------------------- >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> >>>> >>>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> >> >> -- >> Lars >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Lars
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