if you change the accept *code* it *activates* again. On Wed, Jan 7, 2015 at 3:02 PM, Lars Jørgensen <ljo...@gmail.com> wrote:
> Thank you for your quick reply. I tried to fiddle with the CustomerAccept, > but once a customer has accepted, it never seems to appear again. I would > like to make it appear whenever I activate it. > > 2015-01-07 17:08 GMT+01:00 Gerald Young <cryth...@gmail.com>: > >> Sorry. Missed the inference for this. :( OK, now you know how to tell >> people OTRS is down :) >> >> *A* way to provide a notification is to use the CustomerAccept.dtl file >> within Framework->Frontend::Customer (There's an analogous situation for >> Agents with a video https://www.youtube.com/watch?v=NoJe_6rvVpY). >> >> >> >> >> >> On Wed, Jan 7, 2015 at 10:58 AM, Gerald Young <cryth...@gmail.com> wrote: >> >>> Create a "We're down" web page and set the LoginURL to that page. When >>> you're done, go back and clear the checkbox for: >>> >>> SysConfig: >>> Edit Config Settings in Framework -> Frontend::Customer >>> CustomerPanelLoginURL >>> Edit Config Settings in Framework -> Frontend::Agent >>> LoginURL >>> >>> >>> >>> On Wed, Jan 7, 2015 at 9:23 AM, Lars Jørgensen <ljo...@gmail.com> wrote: >>> >>>> Hi, >>>> >>>> We would like to be able to give customers a status message if some >>>> major downtime is ocurring. When they login to OTRS it would be nice to let >>>> them know that "file server 1 is down, you don't need to create tickets to >>>> that effect". Also it would be nice is this message is displayed to users >>>> already logged in. >>>> >>>> I've spent some time trying to get MOTD to display via CustomerLogin.tt >>>> but my skills are obviously not up to the task. >>>> >>>> Is there an easy way to do this? Preferably the contents of the message >>>> should not come from a file on the filesystem but somehow be configurable >>>> from within OTRS. That last part is clearly in the nice-to-have category, >>>> though, and not a necessity. >>>> >>>> >>>> -- >>>> Lars >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > Lars > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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