Thank you for your quick reply. I tried to fiddle with the CustomerAccept, but once a customer has accepted, it never seems to appear again. I would like to make it appear whenever I activate it.
2015-01-07 17:08 GMT+01:00 Gerald Young <cryth...@gmail.com>: > Sorry. Missed the inference for this. :( OK, now you know how to tell > people OTRS is down :) > > *A* way to provide a notification is to use the CustomerAccept.dtl file > within Framework->Frontend::Customer (There's an analogous situation for > Agents with a video https://www.youtube.com/watch?v=NoJe_6rvVpY). > > > > > > On Wed, Jan 7, 2015 at 10:58 AM, Gerald Young <cryth...@gmail.com> wrote: > >> Create a "We're down" web page and set the LoginURL to that page. When >> you're done, go back and clear the checkbox for: >> >> SysConfig: >> Edit Config Settings in Framework -> Frontend::Customer >> CustomerPanelLoginURL >> Edit Config Settings in Framework -> Frontend::Agent >> LoginURL >> >> >> >> On Wed, Jan 7, 2015 at 9:23 AM, Lars Jørgensen <ljo...@gmail.com> wrote: >> >>> Hi, >>> >>> We would like to be able to give customers a status message if some >>> major downtime is ocurring. When they login to OTRS it would be nice to let >>> them know that "file server 1 is down, you don't need to create tickets to >>> that effect". Also it would be nice is this message is displayed to users >>> already logged in. >>> >>> I've spent some time trying to get MOTD to display via CustomerLogin.tt >>> but my skills are obviously not up to the task. >>> >>> Is there an easy way to do this? Preferably the contents of the message >>> should not come from a file on the filesystem but somehow be configurable >>> from within OTRS. That last part is clearly in the nice-to-have category, >>> though, and not a necessity. >>> >>> >>> -- >>> Lars >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Lars
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