Sorry. Missed the inference for this. :( OK, now you know how to tell people OTRS is down :)
*A* way to provide a notification is to use the CustomerAccept.dtl file within Framework->Frontend::Customer (There's an analogous situation for Agents with a video https://www.youtube.com/watch?v=NoJe_6rvVpY). On Wed, Jan 7, 2015 at 10:58 AM, Gerald Young <cryth...@gmail.com> wrote: > Create a "We're down" web page and set the LoginURL to that page. When > you're done, go back and clear the checkbox for: > > SysConfig: > Edit Config Settings in Framework -> Frontend::Customer > CustomerPanelLoginURL > Edit Config Settings in Framework -> Frontend::Agent > LoginURL > > > > On Wed, Jan 7, 2015 at 9:23 AM, Lars Jørgensen <ljo...@gmail.com> wrote: > >> Hi, >> >> We would like to be able to give customers a status message if some major >> downtime is ocurring. When they login to OTRS it would be nice to let them >> know that "file server 1 is down, you don't need to create tickets to that >> effect". Also it would be nice is this message is displayed to users >> already logged in. >> >> I've spent some time trying to get MOTD to display via CustomerLogin.tt >> but my skills are obviously not up to the task. >> >> Is there an easy way to do this? Preferably the contents of the message >> should not come from a file on the filesystem but somehow be configurable >> from within OTRS. That last part is clearly in the nice-to-have category, >> though, and not a necessity. >> >> >> -- >> Lars >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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