Hi Walter, one more question: Are you using the delayed mail functionality? (Sending mails a certain time periode after a ticked got closed)
Kind regards, Johannes Am 25.06.2013 um 15:35 schrieb Walter Moore <moor...@eckerd.edu>: > No, it was not working before the upgrade - the error hasn't changed. Also, > quite obviously, the file in question is dynamically generated - you'll not > that each survey gives the same error, but different keys. > > > On Tue, Jun 25, 2013 at 9:26 AM, Steven Carr <sjc...@gmail.com> wrote: >> So it looks like when you upgraded either you didn't copy over the >> PublicSurveyPublicSurveyKeyf9457bae8c98c1f91ee6dbc1e3f6c5b9.pm file >> from the old version or the upgrade trashed it. Dig in your backups to >> find that file and restore it. >> >> Steve >> >> >> On 25 June 2013 14:22, Walter Moore <moor...@eckerd.edu> wrote: >> > Thank you again for checking into this! >> > >> > This is the string in the body of my survey: >> > http://apps.eckerd.edu/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=<OTRS_PublicSurveyKey> >> > >> > ..so that much seems correct. >> > >> > I also created a new survey, just to double check the behavior of the >> > survey >> > and check on the link text. I received the same error included in my first >> > e-mail. >> > >> > Error Details >> > >> > Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jun 25 09:21:14 >> > 2013 Message: Module >> > Kernel/Modules/PublicSurveyPublicSurveyKeyf9457bae8c98c1f91ee6dbc1e3f6c5b9.pm >> > not found! RemoteAddress: 216.146.171.10 RequestURI: >> > /otrs/public.pl?Action=PublicSurvey%3bPublicSurveyKey=f9457bae8c98c1f91ee6dbc1e3f6c5b9 >> > Traceback (2867): Module: Kernel::System::Web::InterfacePublic::Run (OTRS >> > 3.2.8) Line: 190 Module: >> > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_public_2epl::handler >> > (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: >> > ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: >> > ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: >> > ModPerl::Registry::handler (v1.99) Line: 31 >> > >> > >> > On Sat, Jun 22, 2013 at 3:21 AM, Johannes Hoerburger >> > <johannes.hoerbur...@otrs.com> wrote: >> >> >> >> Hi Walter, >> >> >> >> in the meanwhile I could test OTRS 3.2 with Survey version 2.2.1. >> >> >> >> Creating a Survey out of the box, without changing the Survey text, worked >> >> perfectly. >> >> >> >> My guess is, on creating/editing the survey the link being sent to >> >> customers got changed. >> >> >> >> To make sure it works, go into your master survey, choose "Edit General >> >> Info", scroll down to "Body:" and make sure that the link, your customers >> >> should click on, looks like that: >> >> >> >> >> >> http://your.hostanddomainname.com/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=<OTRS_PublicSurveyKey> >> >> >> >> Replace "your.hostanddomainname.com" with the host and domain name of your >> >> OTRS instance. >> >> >> >> IMPORTANT: make sure, the ";" is between PublicSurvey and PublicSurveyKey, >> >> otherwise you'll end up with the same problem you actually have… >> >> >> >> If you still have problems after checking the link, just copy it to this >> >> mailinglist and I'll try to debug it for you. >> >> >> >> Kind regards, >> >> Johannes Hoerburger >> >> >> >> >> >> >> >> Am 21.06.2013 um 16:06 schrieb Walter Moore <moor...@eckerd.edu>: >> >> >> >> > We've just upgraded to otrs-3.2.8 and we're trying, once again, to make >> >> > the survey module work. >> >> > >> >> > When I close a ticket in a queue with a survey, the message is generated >> >> > successfully and sent to the customer. When they click on it, however, >> >> > they >> >> > see the error page pasted below. Does this module actually work, in >> >> > theory? >> >> > What can I do to debug this error? >> >> > >> >> > Oops! An Error occurred. >> >> > Error Message: Module >> >> > Kernel/Modules/PublicSurveyPublicSurveyKey0023e3eab3f63914e4e937c62ff0be6[..] >> >> > Please contact your administrator. >> >> > You can Send a bugreport or go back to the previous page. >> >> > Error Details >> >> > Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Jun 21 >> >> > 10:03:49 2013 Message: Module >> >> > Kernel/Modules/PublicSurveyPublicSurveyKey0023e3eab3f63914e4e937c62ff0be67.pm >> >> > not found! RemoteAddress: 216.146.171.10 RequestURI: >> >> > /otrs/public.pl?Action=PublicSurvey%3bPublicSurveyKey=0023e3eab3f63914e4e937c62ff0be67 >> >> > Traceback (8685): Module: Kernel::System::Web::InterfacePublic::Run >> >> > (OTRS >> >> > 3.2.8) Line: 190 Module: >> >> > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_public_2epl::handler >> >> > (unknown version) Line: 41 Module: (eval) (v1.25) Line: 204 Module: >> >> > ModPerl::RegistryCooker::run (v1.25) Line: 204 Module: >> >> > ModPerl::RegistryCooker::default_handler (v1.25) Line: 170 Module: >> >> > ModPerl::Registry::handler (v1.99) Line: 31 >> >> > >> >> > -- >> >> > +-----------------------------------------------------------------+ >> >> > Walter R. Moore -- Sr. Systems Administrator, Eckerd College >> >> > moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr >> >> > >> >> > "It was glorious to see -- if your heart were iron, >> >> > And you could keep from grieving at all the pain" - The Iliad (13.355) >> >> > >> >> > I'm on twitter: http://twitter.com/moorewreckerd >> >> > >> >> > ***Reminder! ITS will never ask you to e-mail your password!*** >> >> > --------------------------------------------------------------------- >> >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> > Archive: http://lists.otrs.org/pipermail/otrs >> >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> --------------------------------------------------------------------- >> >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> Archive: http://lists.otrs.org/pipermail/otrs >> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> > >> > >> > >> > -- >> > +-----------------------------------------------------------------+ >> > Walter R. Moore -- Sr. Systems Administrator, Eckerd College >> > moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr >> > >> > "It was glorious to see -- if your heart were iron, >> > And you could keep from grieving at all the pain" - The Iliad (13.355) >> > >> > I'm on twitter: http://twitter.com/moorewreckerd >> > >> > ***Reminder! ITS will never ask you to e-mail your password!*** >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > -- > +-----------------------------------------------------------------+ > Walter R. Moore -- Sr. Systems Administrator, Eckerd College > moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr > > "It was glorious to see -- if your heart were iron, > And you could keep from grieving at all the pain" - The Iliad (13.355) > > I'm on twitter: http://twitter.com/moorewreckerd > > ***Reminder! ITS will never ask you to e-mail your password!*** > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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