Then it might be worth setting the permissions (otrs.SetPermissions.pl) as if those files are supposed to be randomly generated and they aren't there then OTRS might not be able to create them in the first place.
Steve On 25 June 2013 14:35, Walter Moore <moor...@eckerd.edu> wrote: > No, it was not working before the upgrade - the error hasn't changed. Also, > quite obviously, the file in question is dynamically generated - you'll not > that each survey gives the same error, but different keys. > > > On Tue, Jun 25, 2013 at 9:26 AM, Steven Carr <sjc...@gmail.com> wrote: >> >> So it looks like when you upgraded either you didn't copy over the >> PublicSurveyPublicSurveyKeyf9457bae8c98c1f91ee6dbc1e3f6c5b9.pm file >> from the old version or the upgrade trashed it. Dig in your backups to >> find that file and restore it. >> >> Steve >> >> >> On 25 June 2013 14:22, Walter Moore <moor...@eckerd.edu> wrote: >> > Thank you again for checking into this! >> > >> > This is the string in the body of my survey: >> > >> > http://apps.eckerd.edu/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=<OTRS_PublicSurveyKey> >> > >> > ..so that much seems correct. >> > >> > I also created a new survey, just to double check the behavior of the >> > survey >> > and check on the link text. I received the same error included in my >> > first >> > e-mail. >> > >> > Error Details >> > >> > Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jun 25 >> > 09:21:14 >> > 2013 Message: Module >> > >> > Kernel/Modules/PublicSurveyPublicSurveyKeyf9457bae8c98c1f91ee6dbc1e3f6c5b9.pm >> > not found! RemoteAddress: 216.146.171.10 RequestURI: >> > >> > /otrs/public.pl?Action=PublicSurvey%3bPublicSurveyKey=f9457bae8c98c1f91ee6dbc1e3f6c5b9 >> > Traceback (2867): Module: Kernel::System::Web::InterfacePublic::Run >> > (OTRS >> > 3.2.8) Line: 190 Module: >> > >> > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_public_2epl::handler >> > (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: >> > ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: >> > ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: >> > ModPerl::Registry::handler (v1.99) Line: 31 >> > >> > >> > On Sat, Jun 22, 2013 at 3:21 AM, Johannes Hoerburger >> > <johannes.hoerbur...@otrs.com> wrote: >> >> >> >> Hi Walter, >> >> >> >> in the meanwhile I could test OTRS 3.2 with Survey version 2.2.1. >> >> >> >> Creating a Survey out of the box, without changing the Survey text, >> >> worked >> >> perfectly. >> >> >> >> My guess is, on creating/editing the survey the link being sent to >> >> customers got changed. >> >> >> >> To make sure it works, go into your master survey, choose "Edit General >> >> Info", scroll down to "Body:" and make sure that the link, your >> >> customers >> >> should click on, looks like that: >> >> >> >> >> >> >> >> http://your.hostanddomainname.com/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=<OTRS_PublicSurveyKey> >> >> >> >> Replace "your.hostanddomainname.com" with the host and domain name of >> >> your >> >> OTRS instance. >> >> >> >> IMPORTANT: make sure, the ";" is between PublicSurvey and >> >> PublicSurveyKey, >> >> otherwise you'll end up with the same problem you actually have… >> >> >> >> If you still have problems after checking the link, just copy it to >> >> this >> >> mailinglist and I'll try to debug it for you. >> >> >> >> Kind regards, >> >> Johannes Hoerburger >> >> >> >> >> >> >> >> Am 21.06.2013 um 16:06 schrieb Walter Moore <moor...@eckerd.edu>: >> >> >> >> > We've just upgraded to otrs-3.2.8 and we're trying, once again, to >> >> > make >> >> > the survey module work. >> >> > >> >> > When I close a ticket in a queue with a survey, the message is >> >> > generated >> >> > successfully and sent to the customer. When they click on it, >> >> > however, they >> >> > see the error page pasted below. Does this module actually work, in >> >> > theory? >> >> > What can I do to debug this error? >> >> > >> >> > Oops! An Error occurred. >> >> > Error Message: Module >> >> > >> >> > Kernel/Modules/PublicSurveyPublicSurveyKey0023e3eab3f63914e4e937c62ff0be6[..] >> >> > Please contact your administrator. >> >> > You can Send a bugreport or go back to the previous page. >> >> > Error Details >> >> > Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Jun 21 >> >> > 10:03:49 2013 Message: Module >> >> > >> >> > Kernel/Modules/PublicSurveyPublicSurveyKey0023e3eab3f63914e4e937c62ff0be67.pm >> >> > not found! RemoteAddress: 216.146.171.10 RequestURI: >> >> > >> >> > /otrs/public.pl?Action=PublicSurvey%3bPublicSurveyKey=0023e3eab3f63914e4e937c62ff0be67 >> >> > Traceback (8685): Module: Kernel::System::Web::InterfacePublic::Run >> >> > (OTRS >> >> > 3.2.8) Line: 190 Module: >> >> > >> >> > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_public_2epl::handler >> >> > (unknown version) Line: 41 Module: (eval) (v1.25) Line: 204 Module: >> >> > ModPerl::RegistryCooker::run (v1.25) Line: 204 Module: >> >> > ModPerl::RegistryCooker::default_handler (v1.25) Line: 170 Module: >> >> > ModPerl::Registry::handler (v1.99) Line: 31 >> >> > >> >> > -- >> >> > +-----------------------------------------------------------------+ >> >> > Walter R. Moore -- Sr. Systems Administrator, Eckerd College >> >> > moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr >> >> > >> >> > "It was glorious to see -- if your heart were iron, >> >> > And you could keep from grieving at all the pain" - The Iliad >> >> > (13.355) >> >> > >> >> > I'm on twitter: http://twitter.com/moorewreckerd >> >> > >> >> > ***Reminder! ITS will never ask you to e-mail your password!*** >> >> > --------------------------------------------------------------------- >> >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> > Archive: http://lists.otrs.org/pipermail/otrs >> >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> --------------------------------------------------------------------- >> >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> Archive: http://lists.otrs.org/pipermail/otrs >> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> > >> > >> > >> > -- >> > +-----------------------------------------------------------------+ >> > Walter R. Moore -- Sr. Systems Administrator, Eckerd College >> > moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr >> > >> > "It was glorious to see -- if your heart were iron, >> > And you could keep from grieving at all the pain" - The Iliad (13.355) >> > >> > I'm on twitter: http://twitter.com/moorewreckerd >> > >> > ***Reminder! ITS will never ask you to e-mail your password!*** >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > -- > +-----------------------------------------------------------------+ > Walter R. Moore -- Sr. Systems Administrator, Eckerd College > moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr > > "It was glorious to see -- if your heart were iron, > And you could keep from grieving at all the pain" - The Iliad (13.355) > > I'm on twitter: http://twitter.com/moorewreckerd > > ***Reminder! ITS will never ask you to e-mail your password!*** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
