No, it was not working before the upgrade - the error hasn't changed. Also, quite obviously, the file in question is dynamically generated - you'll not that each survey gives the same error, but different keys.
On Tue, Jun 25, 2013 at 9:26 AM, Steven Carr <sjc...@gmail.com> wrote: > So it looks like when you upgraded either you didn't copy over the > PublicSurveyPublicSurveyKeyf9457bae8c98c1f91ee6dbc1e3f6c5b9.pm file > from the old version or the upgrade trashed it. Dig in your backups to > find that file and restore it. > > Steve > > > On 25 June 2013 14:22, Walter Moore <moor...@eckerd.edu> wrote: > > Thank you again for checking into this! > > > > This is the string in the body of my survey: > > > http://apps.eckerd.edu/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey= > <OTRS_PublicSurveyKey> > > > > ..so that much seems correct. > > > > I also created a new survey, just to double check the behavior of the > survey > > and check on the link text. I received the same error included in my > first > > e-mail. > > > > Error Details > > > > Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jun 25 > 09:21:14 > > 2013 Message: Module > > > Kernel/Modules/PublicSurveyPublicSurveyKeyf9457bae8c98c1f91ee6dbc1e3f6c5b9.pm > > not found! RemoteAddress: 216.146.171.10 RequestURI: > > /otrs/ > public.pl?Action=PublicSurvey%3bPublicSurveyKey=f9457bae8c98c1f91ee6dbc1e3f6c5b9 > > Traceback (2867): Module: Kernel::System::Web::InterfacePublic::Run (OTRS > > 3.2.8) Line: 190 Module: > > > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_public_2epl::handler > > (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: > > ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: > > ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: > > ModPerl::Registry::handler (v1.99) Line: 31 > > > > > > On Sat, Jun 22, 2013 at 3:21 AM, Johannes Hoerburger > > <johannes.hoerbur...@otrs.com> wrote: > >> > >> Hi Walter, > >> > >> in the meanwhile I could test OTRS 3.2 with Survey version 2.2.1. > >> > >> Creating a Survey out of the box, without changing the Survey text, > worked > >> perfectly. > >> > >> My guess is, on creating/editing the survey the link being sent to > >> customers got changed. > >> > >> To make sure it works, go into your master survey, choose "Edit General > >> Info", scroll down to "Body:" and make sure that the link, your > customers > >> should click on, looks like that: > >> > >> > >> > http://your.hostanddomainname.com/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey= > <OTRS_PublicSurveyKey> > >> > >> Replace "your.hostanddomainname.com" with the host and domain name of > your > >> OTRS instance. > >> > >> IMPORTANT: make sure, the ";" is between PublicSurvey and > PublicSurveyKey, > >> otherwise you'll end up with the same problem you actually have… > >> > >> If you still have problems after checking the link, just copy it to this > >> mailinglist and I'll try to debug it for you. > >> > >> Kind regards, > >> Johannes Hoerburger > >> > >> > >> > >> Am 21.06.2013 um 16:06 schrieb Walter Moore <moor...@eckerd.edu>: > >> > >> > We've just upgraded to otrs-3.2.8 and we're trying, once again, to > make > >> > the survey module work. > >> > > >> > When I close a ticket in a queue with a survey, the message is > generated > >> > successfully and sent to the customer. When they click on it, > however, they > >> > see the error page pasted below. Does this module actually work, in > theory? > >> > What can I do to debug this error? > >> > > >> > Oops! An Error occurred. > >> > Error Message: Module > >> > > Kernel/Modules/PublicSurveyPublicSurveyKey0023e3eab3f63914e4e937c62ff0be6[..] > >> > Please contact your administrator. > >> > You can Send a bugreport or go back to the previous page. > >> > Error Details > >> > Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Jun 21 > >> > 10:03:49 2013 Message: Module > >> > > Kernel/Modules/PublicSurveyPublicSurveyKey0023e3eab3f63914e4e937c62ff0be67.pm > >> > not found! RemoteAddress: 216.146.171.10 RequestURI: > >> > /otrs/ > public.pl?Action=PublicSurvey%3bPublicSurveyKey=0023e3eab3f63914e4e937c62ff0be67 > >> > Traceback (8685): Module: Kernel::System::Web::InterfacePublic::Run > (OTRS > >> > 3.2.8) Line: 190 Module: > >> > > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_public_2epl::handler > >> > (unknown version) Line: 41 Module: (eval) (v1.25) Line: 204 Module: > >> > ModPerl::RegistryCooker::run (v1.25) Line: 204 Module: > >> > ModPerl::RegistryCooker::default_handler (v1.25) Line: 170 Module: > >> > ModPerl::Registry::handler (v1.99) Line: 31 > >> > > >> > -- > >> > +-----------------------------------------------------------------+ > >> > Walter R. Moore -- Sr. Systems Administrator, Eckerd College > >> > moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr > >> > > >> > "It was glorious to see -- if your heart were iron, > >> > And you could keep from grieving at all the pain" - The Iliad (13.355) > >> > > >> > I'm on twitter: http://twitter.com/moorewreckerd > >> > > >> > ***Reminder! ITS will never ask you to e-mail your password!*** > >> > --------------------------------------------------------------------- > >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> > Archive: http://lists.otrs.org/pipermail/otrs > >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > >> --------------------------------------------------------------------- > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > > > > > -- > > +-----------------------------------------------------------------+ > > Walter R. Moore -- Sr. Systems Administrator, Eckerd College > > moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr > > > > "It was glorious to see -- if your heart were iron, > > And you could keep from grieving at all the pain" - The Iliad (13.355) > > > > I'm on twitter: http://twitter.com/moorewreckerd > > > > ***Reminder! ITS will never ask you to e-mail your password!*** > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- +-----------------------------------------------------------------+ Walter R. Moore -- Sr. Systems Administrator, Eckerd College moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr "It was glorious to see -- if your heart were iron, And you could keep from grieving at all the pain" - The Iliad (13.355) I'm on twitter: http://twitter.com/moorewreckerd ***Reminder! ITS will never ask you to e-mail your password!***
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