Thank you again for checking into this! This is the string in the body of my survey: http://apps.eckerd.edu/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey= <OTRS_PublicSurveyKey>
..so that much seems correct. I also created a new survey, just to double check the behavior of the survey and check on the link text. I received the same error included in my first e-mail. Error Details Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jun 25 09:21:14 2013 Message: Module Kernel/Modules/PublicSurveyPublicSurveyKeyf9457bae8c98c1f91ee6dbc1e3f6c5b9.pm not found! RemoteAddress: 216.146.171.10 RequestURI: /otrs/ public.pl?Action=PublicSurvey%3bPublicSurveyKey=f9457bae8c98c1f91ee6dbc1e3f6c5b9Traceback (2867): Module: Kernel::System::Web::InterfacePublic::Run (OTRS 3.2.8) Line: 190 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_public_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 On Sat, Jun 22, 2013 at 3:21 AM, Johannes Hoerburger < johannes.hoerbur...@otrs.com> wrote: > Hi Walter, > > in the meanwhile I could test OTRS 3.2 with Survey version 2.2.1. > > Creating a Survey out of the box, without changing the Survey text, worked > perfectly. > > My guess is, on creating/editing the survey the link being sent to > customers got changed. > > To make sure it works, go into your master survey, choose "Edit General > Info", scroll down to "Body:" and make sure that the link, your customers > should click on, looks like that: > > > http://your.hostanddomainname.com/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey= > <OTRS_PublicSurveyKey> > > Replace "your.hostanddomainname.com" with the host and domain name of > your OTRS instance. > > IMPORTANT: make sure, the ";" is between PublicSurvey and PublicSurveyKey, > otherwise you'll end up with the same problem you actually have… > > If you still have problems after checking the link, just copy it to this > mailinglist and I'll try to debug it for you. > > Kind regards, > Johannes Hoerburger > > > > Am 21.06.2013 um 16:06 schrieb Walter Moore <moor...@eckerd.edu>: > > > We've just upgraded to otrs-3.2.8 and we're trying, once again, to make > the survey module work. > > > > When I close a ticket in a queue with a survey, the message is generated > successfully and sent to the customer. When they click on it, however, they > see the error page pasted below. Does this module actually work, in theory? > What can I do to debug this error? > > > > Oops! An Error occurred. > > Error Message: Module > Kernel/Modules/PublicSurveyPublicSurveyKey0023e3eab3f63914e4e937c62ff0be6[..] > > Please contact your administrator. > > You can Send a bugreport or go back to the previous page. > > Error Details > > Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Jun 21 > 10:03:49 2013 Message: Module > Kernel/Modules/PublicSurveyPublicSurveyKey0023e3eab3f63914e4e937c62ff0be67.pm > not found! RemoteAddress: 216.146.171.10 RequestURI: /otrs/ > public.pl?Action=PublicSurvey%3bPublicSurveyKey=0023e3eab3f63914e4e937c62ff0be67Traceback > (8685): Module: Kernel::System::Web::InterfacePublic::Run (OTRS > 3.2.8) Line: 190 Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_public_2epl::handler > (unknown version) Line: 41 Module: (eval) (v1.25) Line: 204 Module: > ModPerl::RegistryCooker::run (v1.25) Line: 204 Module: > ModPerl::RegistryCooker::default_handler (v1.25) Line: 170 Module: > ModPerl::Registry::handler (v1.99) Line: 31 > > > > -- > > +-----------------------------------------------------------------+ > > Walter R. Moore -- Sr. Systems Administrator, Eckerd College > > moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr > > > > "It was glorious to see -- if your heart were iron, > > And you could keep from grieving at all the pain" - The Iliad (13.355) > > > > I'm on twitter: http://twitter.com/moorewreckerd > > > > ***Reminder! ITS will never ask you to e-mail your password!*** > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- +-----------------------------------------------------------------+ Walter R. Moore -- Sr. Systems Administrator, Eckerd College moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr "It was glorious to see -- if your heart were iron, And you could keep from grieving at all the pain" - The Iliad (13.355) I'm on twitter: http://twitter.com/moorewreckerd ***Reminder! ITS will never ask you to e-mail your password!***
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