Hi Walter, seems somehow that the link you're sending gets scrambeled, > /otrs/public.pl?Action=PublicSurvey%3bPublicSurveyKey=0023e3eab3f63914e4e937c62ff0be67 is missing an "&" between PublicSurvey and PublicSurveyKey.
At the moment I'm not sure how that happened, I'll try reproduce the error on test systems over here, but won't have the chance to get on it till tomorrow… Kind regards Johannes Hoerburger Am 21.06.2013 um 16:06 schrieb Walter Moore <moor...@eckerd.edu>: > We've just upgraded to otrs-3.2.8 and we're trying, once again, to make the > survey module work. > > When I close a ticket in a queue with a survey, the message is generated > successfully and sent to the customer. When they click on it, however, they > see the error page pasted below. Does this module actually work, in theory? > What can I do to debug this error? > > Oops! An Error occurred. > Error Message: Module > Kernel/Modules/PublicSurveyPublicSurveyKey0023e3eab3f63914e4e937c62ff0be6[..] > Please contact your administrator. > You can Send a bugreport or go back to the previous page. > Error Details > Backend ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Jun 21 10:03:49 > 2013 Message: Module > Kernel/Modules/PublicSurveyPublicSurveyKey0023e3eab3f63914e4e937c62ff0be67.pm > not found! RemoteAddress: 216.146.171.10 RequestURI: > /otrs/public.pl?Action=PublicSurvey%3bPublicSurveyKey=0023e3eab3f63914e4e937c62ff0be67 > Traceback (8685): Module: Kernel::System::Web::InterfacePublic::Run (OTRS > 3.2.8) Line: 190 Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_public_2epl::handler > (unknown version) Line: 41 Module: (eval) (v1.25) Line: 204 Module: > ModPerl::RegistryCooker::run (v1.25) Line: 204 Module: > ModPerl::RegistryCooker::default_handler (v1.25) Line: 170 Module: > ModPerl::Registry::handler (v1.99) Line: 31 > > -- > +-----------------------------------------------------------------+ > Walter R. Moore -- Sr. Systems Administrator, Eckerd College > moor...@eckerd.edu -- http://home.eckerd.edu/~moorewr > > "It was glorious to see -- if your heart were iron, > And you could keep from grieving at all the pain" - The Iliad (13.355) > > I'm on twitter: http://twitter.com/moorewreckerd > > ***Reminder! ITS will never ask you to e-mail your password!*** > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
