I guess if you want the features then you gotta plan for your upgrades ;) (and you should at least make sure you're running the latest version of 3.1 (3.1.17) given there are security advisories - 3.1.6 was released a year ago)
On 25 June 2013 12:31, Neil Simpson <nad...@gmail.com> wrote: > we are running version 3.1.6 with no option to upgrade in foreseeable > future. > > > On Tue, Jun 25, 2013 at 12:39 PM, Steven Carr <sjc...@gmail.com> wrote: >> >> What version are you running? 3.2.x definitely has this option >> (Ticket::Frontend::AgentTicketNote###Queue), it's just set to "No" by >> default. >> >> Steve >> >> On 25 June 2013 11:10, Neil Simpson <nad...@gmail.com> wrote: >> > Hi, >> > >> > thank you for your answer but "Note" does not offer the changing of >> > queue's. >> > it's the same issue as i already have, adding a system field to a >> > different >> > view. >> > >> > i checked the options in sysconfig but you can't add a "change queue" to >> > Note. >> > >> > thanks for any feedback, >> > >> > Neil >> > >> > >> > On Tue, Jun 25, 2013 at 11:46 AM, Steven Carr <sjc...@gmail.com> wrote: >> >> >> >> I would suggest you move tickets between queues by using the "Note" >> >> functionality, this will allow you to also add in comments at the same >> >> time and change a variety of other options. You can configure the >> >> options in SysConfig - Ticket -> Frontend::Agent::Ticket::ViewNote >> >> >> >> Steve >> >> >> >> On 25 June 2013 09:41, Neil Simpson <nad...@gmail.com> wrote: >> >> > Hello, >> >> > >> >> > We would like to add otrs system fields to another view but i dont >> >> > see >> >> > how >> >> > to do this easily. >> >> > >> >> > The "priority" option allows you to set the "type" and "service" for >> >> > a >> >> > ticket. I would like those two fields to be available on the "change >> >> > Queue" >> >> > view (AgentTicketMove file). There not custom dynamic fields but >> >> > system >> >> > fields. >> >> > >> >> > How does one go about adding them? >> >> > >> >> > thank you >> >> > >> >> > Neil >> >> > >> >> > >> >> > --------------------------------------------------------------------- >> >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> > Archive: http://lists.otrs.org/pipermail/otrs >> >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> --------------------------------------------------------------------- >> >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> Archive: http://lists.otrs.org/pipermail/otrs >> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >> > >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
