Hi, thank you for your answer but "Note" does not offer the changing of queue's. it's the same issue as i already have, adding a system field to a different view.
i checked the options in sysconfig but you can't add a "change queue" to Note. thanks for any feedback, Neil On Tue, Jun 25, 2013 at 11:46 AM, Steven Carr <sjc...@gmail.com> wrote: > I would suggest you move tickets between queues by using the "Note" > functionality, this will allow you to also add in comments at the same > time and change a variety of other options. You can configure the > options in SysConfig - Ticket -> Frontend::Agent::Ticket::ViewNote > > Steve > > On 25 June 2013 09:41, Neil Simpson <nad...@gmail.com> wrote: > > Hello, > > > > We would like to add otrs system fields to another view but i dont see > how > > to do this easily. > > > > The "priority" option allows you to set the "type" and "service" for a > > ticket. I would like those two fields to be available on the "change > Queue" > > view (AgentTicketMove file). There not custom dynamic fields but system > > fields. > > > > How does one go about adding them? > > > > thank you > > > > Neil > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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