I would suggest you move tickets between queues by using the "Note" functionality, this will allow you to also add in comments at the same time and change a variety of other options. You can configure the options in SysConfig - Ticket -> Frontend::Agent::Ticket::ViewNote
Steve On 25 June 2013 09:41, Neil Simpson <nad...@gmail.com> wrote: > Hello, > > We would like to add otrs system fields to another view but i dont see how > to do this easily. > > The "priority" option allows you to set the "type" and "service" for a > ticket. I would like those two fields to be available on the "change Queue" > view (AgentTicketMove file). There not custom dynamic fields but system > fields. > > How does one go about adding them? > > thank you > > Neil > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
